Renewals Manager

3 months, 3 weeks ago
Full-time
Mid Level
Customer and Technical Support
FinQuery

FinQuery

FinQuery provides top-rated lease accounting & SaaS spend management software, central repository for budgeting, compliance with accounting standards, and Contract & Spend Intelligence for financial visibility.

Internet Software & Services
$40M raised

Description

  • Execute the renewals process for an assigned portfolio of subscription customers.
  • Manage customer communications, pricing discussions, and objections to support on-time renewals.
  • Partner with Customer Success to review account health and usage data before contract end dates.
  • Initiate proactive customer outreach at 90, 60, and 30 days before contract expiration.
  • Conduct renewal and contract change discussions within defined negotiation parameters and escalate complex issues when needed.
  • Respond to customer questions regarding renewals, contract amendments, expansions, and contractions.
  • Generate, review, and send renewal quotes and support procurement processing through PO issuance.
  • Track contract cancellations and document reasons for loss.
  • Collaborate with Customer Success, Sales, Legal, and Finance to improve renewal, expansion, and cross-sell processes.
  • Maintain accurate CRM data, including customer interactions and renewal opportunities.

Requirements

  • 4-year degree or equivalent experience.
  • 3 or more years of experience in customer renewals or account management in a SaaS or subscription-based business.
  • Proven track record of achieving quota and KPI targets.
  • Strong written, verbal, and interpersonal communication skills.
  • Strong negotiation and objection-handling skills.
  • Strong analytical skills with the ability to identify solutions and make sound decisions with general supervision.
  • Ability to interpret customer health signals, engagement data, and renewal performance metrics.
  • Strong process management, time management, and organizational skills.
  • Ability to read and interpret subscription agreements, contract amendments, and order forms.
  • Proficiency in CRM platforms, with HubSpot or comparable tools preferred.
  • Experience with Microsoft Office and Google Suite preferred.

Benefits

  • Annual employee development stipend of $1,000.
  • Mentorship program.
  • Sabbatical program with 4 weeks after 5 years of service.
  • Advancement opportunities based on results.
  • Signing stipend for a work-from-home setup.
  • Paid time off.
  • Parental leave benefits.
  • Fertility and adoption assistance.
  • Annual tutoring stipend for children.

Interested in this position?

Apply directly on the company website

Apply Now

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