Regional Account Manager, LATAM

2 hours, 13 minutes ago
Full-time
Lead
Sales and Business Development
Feedzai

Feedzai

Feedzai provides an AI-powered platform designed to detect and prevent fraud and financial crime, including money laundering, by processing large volumes of data in real-time to ensure the safety of banking and commerce transactions.

Diversified Financial Services
251-1K
Founded 2011
$278M raised

Description

  • Manage the full customer lifecycle from onboarding through renewal.
  • Monitor adoption, usage, satisfaction, and customer health metrics, including NPS and CSAT.
  • Proactively prevent churn and secure timely renewals.
  • Align platform usage with each client’s business goals and drive value realization.
  • Identify upsell and usage expansion opportunities within existing accounts.
  • Develop tailored growth plans with Marketing and present business cases and ROI analyses for new implementations or module extensions.
  • Track Exit ARR, Net Revenue Retention, and Expansion ARR.
  • Serve as a trusted advisor to executives and key client stakeholders.
  • Lead Quarterly Business Reviews to demonstrate customer value and results.
  • Collect customer feedback, share insights with internal teams, and coordinate Risk Consultants, Product, Support, and User Enablement teams.

Requirements

  • Bachelor’s degree in Technology, Business, or a related field.
  • 10+ years of experience in customer-facing roles such as consulting, customer support, or account management.
  • Experience with issue resolution, relationship management, and stakeholder management.
  • Strong understanding of fraud prevention, preferably within banking or acquiring.
  • Ability to analyze data and provide actionable insights.
  • Exceptional communication, presentation, and interpersonal skills, including the ability to explain technical concepts to technical and non-technical audiences.
  • Ability to challenge, negotiate, influence, and persuade stakeholders.
  • Ability to work autonomously and take ownership and accountability.
  • Technical, problem-solving, project management, organizational, and reporting skills.
  • Commercial and business acumen, with the ability to understand and communicate business drivers.
  • Fluent written and verbal English.

Benefits

  • Structured first-30-day onboarding with training, manager support, colleague shadowing, and access to company and team information.
  • Opportunities to collaborate with a global, cross-functional team.
  • Virtual or onsite work-shadowing opportunities depending on location.
  • Equal opportunity workplace committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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