Junior Operations Backoffice Specialist (m/w/x)

2 months ago
Full-time
Junior
Customer and Technical Support
FINN

FINN

FINN offers a flexible car subscription service that provides customers with a hassle-free experience, including home delivery and a variety of vehicle options tailored to individual needs.

Consumer Services
251-1K
Founded 2019
$935M raised

Description

  • Prepare and review end-of-lease invoices using a four-eyes quality assurance process.
  • Ensure all billing items are transparent, accurate, and processed consistently.
  • Handle customer complaints and disputed damage cases independently.
  • Assess case details in a structured way and coordinate with legal teams or external attorneys when needed.
  • Act as the operational link between Customer Care, Active Fleet, B2B, Damage Management, and Legal.
  • Maintain smooth information flow and clear ownership across the process chain.
  • Track tickets and ongoing cases proactively to keep work moving forward.
  • Identify recurring error patterns and contribute improvement ideas to increase process quality and efficiency.

Requirements

  • Initial work experience in commercial administration, customer support, coordination, or a similar back-office role.
  • Completed commercial apprenticeship or equivalent qualification, such as office management or automotive sales.
  • Very high diligence and attention to detail.
  • Structured and reliable working style with the ability to manage multiple open cases at once.
  • Confident use of digital tools such as Zendesk, Office applications, and dashboards.
  • Very good German language skills at C2 level.
  • Good English language skills at B2 level.

Benefits

  • Fully remote or home office work within Germany, with the position based in Munich.
  • Temporary work from another EU country may be possible by agreement.
  • Annual training budget of €1,500 for professional development.
  • Discount on a FINN car subscription.
  • Competitive fixed salary of €31,000 to €40,000 per year.
  • VSOP participation in the company’s success through a virtual stock option plan.

Interested in this position?

Apply directly on the company website

Apply Now

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