Bilingual Patient Care Coordinator (Spanish-English)

1 month, 4 weeks ago
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Coordinate patient appointments and manage provider schedules.
  • Conduct follow-up calls regarding appointments, care plans, and outstanding requirements.
  • Respond professionally to patient inquiries by phone and through other communication channels.
  • Verify patient insurance eligibility and benefits.
  • Process prior authorization requests and assist with medication refill requests.
  • Maintain accurate patient records and documentation in the EMR.
  • Provide front-end and back-end administrative support to the practice.
  • Collaborate with providers and clinical staff to support efficient patient care.
  • Use the ICANotes EMR system and other communication tools to manage daily patient coordination.
  • Support patient communications, appointment reminders, and operational initiatives as the practice grows.

Requirements

  • Previous experience in a healthcare or medical administrative setting is required.
  • Experience in roles such as Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar is required.
  • Strong understanding of healthcare workflows and patient coordination is required.
  • Knowledge of medical terminology and basic medical coding is required.
  • Experience with insurance verification, prior authorizations, appointment scheduling, and patient follow-up calls.
  • Excellent phone etiquette and strong verbal and written communication skills in English.
  • Fluency in English and Spanish or French is highly desirable.
  • Experience with ICANotes EMR, Ooma, Viber, and Microsoft Office Suite is preferred.
  • Must be able to work full-time, 40 hours per week, Monday to Friday, 8:00 AM to 5:00 PM Mountain Daylight Time.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding and be available for video meetings with camera on when required.

Benefits

  • $6 to $7 per hour, depending on experience.
  • Remote work arrangement.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access for secure client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training and access to productivity and client management resources.
  • Client-approved U.S. holidays and client-approved paid or unpaid time off.
  • Optional performance-based incentives, bonuses, or increased hours from some clients.

Interested in this position?

Apply directly on the company website

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