Mid-Market Construction Success Manager

13 hours, 2 minutes ago
Full-time
Mid Level
Customer and Technical Support
Fieldwire

Fieldwire

Fieldwire is a mobile collaboration platform for on-site construction management, connecting the field to the office for real-time information sharing and efficient communication.

Construction & Engineering
251-1K
Founded 2013
$8M raised

Description

  • Become a Fieldwire product expert and apply best practices for configuring and using the platform.
  • Understand client construction needs and current technology stacks to integrate Fieldwire into daily workflows.
  • Manage a portfolio of new and existing customers to improve product usage and processes.
  • Build and maintain long-term relationships with Fieldwire clients.
  • Conduct web-based and in-person trainings and demonstrations for customers.
  • Support customers through deployment, training, and ongoing engagement programs.
  • Partner with the product team to identify issues and relay customer feedback for product improvements.
  • Troubleshoot product questions and help resolve technical issues.
  • Advise clients on construction processes and help remove roadblocks to keep work moving forward.

Requirements

  • 3+ years of professional construction experience, preferably with a mix of field and office management roles.
  • Excellent presentation and communication skills.
  • Self-motivated, highly organized, and strong in time management.
  • Diplomacy and patience when working through customer issues.
  • Comfortable communicating with everyone from foremen to senior-level managers.
  • Basic understanding of the construction process from design to completion.
  • Understanding of how project stakeholders interact to drive schedule and budget success.
  • Ability to brainstorm creative solutions tailored to client needs.
  • Desire to learn in a dynamic startup environment.
  • Experience using software to plan and manage construction projects.

Benefits

  • Remote role based within the United States.
  • Estimated salary range of $94,500 to $115,500.
  • Eligibility for a corporate bonus of up to 30%.

Interested in this position?

Apply directly on the company website

Apply Now

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