RemoteLeaf Logo
Log in Sign up

Mid-Market Construction Success Manager

1 month, 1 week ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Fieldwire

Fieldwire

Fieldwire is a mobile collaboration platform for on-site construction management, connecting the field to the office for real-time information sharing and efficient communication.

Construction & Engineering
251-1K
Founded 2013
$8M raised
View All Jobs 14

Description

  • Become a Fieldwire product expert and apply best practices for configuring and using the platform.
  • Understand client construction needs and current technology stack to integrate Fieldwire into daily workflows.
  • Manage a portfolio of new and existing customers to improve product usage and processes.
  • Build and maintain long-lasting relationships with Fieldwire clients.
  • Conduct web-based and in-person training sessions and demonstrations for customers.
  • Partner with the product team to identify issues and share customer feedback for product improvements.
  • Troubleshoot customer questions and technical issues as needed.
  • Develop and consult on client processes by acting as a trusted advisor to customers.
  • Learn accounts’ business objectives and help customers extract maximum value from Fieldwire.

Requirements

  • 3+ years of professional construction experience, preferably with both field and office management roles.
  • Excellent presentation and communication skills.
  • Self-motivated, highly organized, and strong in time management.
  • Diplomacy and patience when working through customer issues.
  • Comfort communicating with a wide range of stakeholders, from foremen to senior-level managers.
  • Basic understanding of the construction process from design to completion.
  • Understanding of how project participants interact to drive schedule and budget success.
  • Ability to brainstorm creative solutions to client issues based on customer needs.
  • Desire to learn in a dynamic startup environment.

Benefits

  • Estimated base salary range of $94,500-$115,500.
  • Eligibility for a corporate bonus of up to 30%.
  • Remote work within the United States.
  • Equal Opportunity Employer commitment to inclusive hiring.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Protective Life

Case Management- New Business

Protective Life 1K-5K Insurance

Protective is hiring a remote Case Management Subject Matter Expert and Team Lead to support daily operations, coach the team, and improve processes that drive better customer outcomes.

Anywhere Full-time Senior Customer Success Manager Operations Specialist
$55k-$66k
1 hour, 40 minutes ago
SmithRx

Lead, Account Support

SmithRx 1K-5K Pharmaceuticals

SmithRx is hiring a Lead, Account Analyst to guide a customer success analytics team supporting post-sale client outcomes and cross-functional issue resolution in its pharmacy benefits management business.

United States Full-time Lead Customer Success Manager
CRM
2 hours, 1 minute ago
Breezeway

Client Success Manager

Breezeway 11-50 Professional Services

Breezeway is hiring a Client Success Manager to own post-implementation client relationships and help short-term rental and hospitality customers achieve success with the company’s property operations platform.

United States Spain Full-time Junior Customer Success Manager
2 hours, 46 minutes ago
Bit by Bit

Client Success Manager - Virtually Support Clients in the United States

Bit by Bit 11-50 Internet Software & Services

Bit By Bit is hiring a Client Success Manager to support managed IT clients by aligning services with business goals, strengthening relationships, and driving satisfaction and retention.

Philippines Indonesia Full-time Mid Level Customer Success Manager
$14k-$30k
CRM Cybersecurity
2 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers