Construction Success Manager

1 month ago
Mid Level
Product Management
Fieldwire

Fieldwire

Fieldwire is a mobile collaboration platform for on-site construction management, connecting the field to the office for real-time information sharing and efficient communication.

Construction & Engineering
251-1K
Founded 2013
$8M raised

Description

  • Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
  • Understand client construction needs and current tech stack to seamlessly integrate Fieldwire into day-to-day workflows.
  • Manage a portfolio of customers (new and existing) to improve their Fieldwire usage and processes.
  • Build and maintain long-term relationships with Fieldwire clients to drive satisfaction and expansion.
  • Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire.
  • Assist the product team by identifying issues and communicating customer feedback for product improvements.
  • Troubleshoot product questions and resolve technical issues as necessary.

Requirements

  • 3+ years of professional construction experience, preferably with a combination of field and office management roles.
  • Experience using software to plan and manage construction projects.
  • Excellent presentation and communication skills.
  • Self-motivated, highly organized, with strong time-management skills.
  • Diplomacy and patience when working through customer issues.
  • Comfortable communicating with anyone, from foremen to senior-level managers.
  • Basic understanding of the construction process from design to completion and how project parties interact to deliver schedule/budget.
  • Ability to creatively brainstorm unique solutions to client issues relevant to their needs.
  • Desire to learn and adapt in a dynamic, startup-like environment.
  • Fluency in Dutch and English and able to work remotely while based in the Netherlands.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Customer Success Manager - Fraud/AML Strategy

DataVisor 51-250 IT Services

Senior Customer Success Manager at DataVisor partnering with enterprise FinTech, banking, and e-commerce clients to drive ROI and operational improvements from the company’s AI-powered fraud detection and AML SaaS platform.

Machine Learning Python R SQL
1 month ago

Client Success Manager

Coretek 51-250 Internet Software & Services

Client Success Manager at Coretek responsible for managing post-sales client relationships and service delivery for Azure-focused managed services to ensure clients operate efficiently today, unlock innovation, and maintain account profitability.

Agile Azure Cybersecurity
1 month ago

Customer Success Manager

Salvo Health 11-50 Health Care Providers & Services

Customer Success Manager at Salvo Health responsible for leading relationships with Gastroenterology practices and optimizing operational workflows to improve patient, provider, and financial outcomes.

1 month ago

Customer Success Manager

Cority 251-1K Chemicals

Customer Success Manager at Cority (remote, US/Canada) responsible for managing post-sales customer relationships to drive platform adoption, customer satisfaction, renewals, and long-term engagement across complex organizations.

1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers