RemoteLeaf Logo
Log in Sign up

Customer Experience Agent, HQ

2 hours, 47 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Fi

Fi

Fi is a company that specializes in dog GPS and health tracking through their Smart Dog Collar Fi Series 3. They offer live tracking, daily activity goals, and alerts for when a dog escapes. With a focus on using technology to improve the relationship ...

Health Care Providers & Services
51-250
Founded 2017
$40M raised
View All Jobs 2

Description

  • Handle complex customer experience cases end-to-end, including escalations, nuanced membership issues, and ambiguous problems.
  • Provide human support for AI-assisted cancellation and retention flows when customers need a more personal touch.
  • Support VIPs, consignment partners, and rescues with white-glove service that strengthens loyalty and referrals.
  • Set and model the quality standard for how Fi interacts with its members.
  • Surface customer patterns, product feedback, and program insights to CX leads.
  • Use Zendesk, the internal knowledge base, and admin tools to resolve cases efficiently and accurately.
  • Document issues and resolutions clearly so future cases are easier to handle.
  • Identify opportunities to improve tooling, workflows, and the overall customer experience.

Requirements

  • 1+ years of experience in customer support, ideally with technical complexity, retention work, or VIP/partner relationships.
  • Excellent verbal and written communication skills with a clear, empathetic, and professional style.
  • Strong judgment and the ability to make decisions under ambiguity.
  • A strong ownership mindset with the ability to resolve issues rather than pass them along.
  • Comfort working with AI-assisted workflows and knowing where human judgment is needed.
  • Genuine interest in dogs and their owners.
  • Startup mindset with comfort around iteration and change.
  • Experience using Zendesk or similar support tools is preferred.
  • Years of relevant experience, education, certifications, or professional licenses may affect compensation.

Benefits

  • $25 to $30 per hour base pay.
  • Generous PTO.
  • Full medical, dental, and vision insurance.
  • Free access to One Medical, Kindbody, and Talkspace.
  • Dog-friendly office environment.
  • $500 annual donation to a dog charity of your choice through the BarkBack Program.
  • Free Fi membership for your pets.
  • Gifting program to share Fi benefits with friends and family.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zen Educate

Account Coordinator - Nova Scotia

Zen Educate 251-1K Diversified Consumer Services

Zen Educate is hiring a remote Account Coordinator in Nova Scotia to help match schools with temporary educator staff and ensure urgent coverage, strong partner relationships, and smooth day-to-day service across its US School Success team.

Canada Full-time Entry Level Account Manager Customer Success
$51k-$58k
2 hours, 17 minutes ago
Staffing For Doctors

Bilingual Dental Receptionist & Patient Care Coordinator

Staffing For Doctors Health Care Providers & Services

Virtual Dental Receptionist & Patient Care Coordinator for a multi-provider U.S. dental practice, responsible for managing patient scheduling, communications, and front-office coordination in a fast-paced, rotating-provider environment.

Colombia El Salvador Guatemala Honduras Nicaragua Peru Mid Level Administrative Assistant Customer Success
2 hours, 32 minutes ago
Staffing For Doctors

Virtual MedSpa Care Coordinator & Marketing Support Specialist

Staffing For Doctors Health Care Providers & Services

A premium medical spa is seeking a Virtual MedSpa Care Coordinator & Marketing Support Specialist to manage client communications, scheduling, lead follow-up, and digital support for elective aesthetic and wellness services.

Philippines Junior Customer Success Marketing Specialist
CRM Instagram API
2 hours, 32 minutes ago
C

Become a Luxury Brand Evaluator in Bayreuth (German Speaking), DE

CXG

CXG is hiring freelance luxury brand evaluators who use their firsthand experiences with premium brands to provide objective feedback that helps shape customer experience strategies.

Germany Freelance Entry Level Customer Success
2 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers