Partner Success Associate - 1308

1 hour, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Fetch Package

Fetch Package

Fetch Package is a last-mile package delivery platform for multifamily apartments, solving package management for property managers and providing a convenient amenity for residents.

Air Freight & Logistics
251-1K
Founded 2016
$100M raised

Description

  • Assist 1099 service partners with onboarding and account management.
  • Monitor service dashboards and proactively reach out for real-time support.
  • Respond to delivery partner inquiries via phone, email, and text using Gladly.
  • Cross-reference internal data to make decisions on 1099 account status.
  • Relay operational issues to local warehouse teams and operations managers.
  • Troubleshoot technical problems and provide clear solutions.
  • Prioritize tasks in a fast-paced, high-pressure environment.
  • Identify patterns in customer communications to improve processes.
  • Communicate with a professional and friendly tone.
  • Support a strong customer experience for service partners.

Requirements

  • Demonstrated empathy, patience, and initiative.
  • Strong critical thinking skills for resolving difficult situations.
  • Strong analytical, listening, writing, and oral communication skills in English.
  • Ability to learn web-based user support applications quickly.
  • Dependable, punctual, and strong time management skills.
  • Flexible schedule with willingness to work weekends.
  • High comfort level with smartphone applications on iOS and Android.
  • Undergraduate degree or equivalent preferred.
  • Spanish/bilingual is a plus.

Benefits

  • Competitive pay.
  • Medical, dental, and vision coverage.
  • 401(k) options.
  • AD&D, short-term disability, and long-term disability coverage.
  • Paid time off (PTO).

Interested in this position?

Apply directly on the company website

Apply Now

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