Customer Success Engineer

33 minutes ago
Full-time
Mid Level
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Configure customer accounts, customize backup policies and storage, and lead onboarding for new customers.
  • Orient stakeholders to the platform, admin portals, and support channels.
  • Identify migration opportunities and run success planning and strategy sessions.
  • Conduct assessments, build protection plans, and recommend software products and architectures.
  • Run recovery simulations and deliver DRMM-based resilience assessments and quarterly resilience reports.
  • Monitor customer signals to identify churn risk early and define mitigation plans.
  • Build business cases, define TCO, and support expansion and renewal discussions with technical insights.
  • Engage CISO and CIO stakeholders with clear status, risk, and opportunity updates.
  • Collaborate on campaigns and plays to drive adoption and expansion.
  • Own the technical success plan and adoption roadmap in partnership with Sales and Customer Success leadership.

Requirements

  • 5+ years of experience in customer-facing engineering roles focused on data backup and recovery.
  • Experience in roles such as Technical Consulting, Pre-Sales Engineer, or Technical Account Manager.
  • Advanced level of English and German.
  • Hands-on expertise with operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Experience designing and executing protection plans, migrations, and recovery simulations.
  • VMCE certification required, with completion allowed post-hire within an agreed timeframe.
  • Preferred certifications include AWS Solutions Architect (Associate or Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
  • Ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement experience with CISO/CIO audiences.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.
  • Familiarity with Veeam platform capabilities is a plus.

Benefits

  • Company-sponsored retirement savings, life insurance, and accident coverage.
  • 30 vacation days per year plus company-wide VeeaMe Days.
  • Confidential counseling and support through the Employee Assistance Program for employees and their families.
  • Paid volunteer time through the Veeam Cares program.
  • Healthcare support and wellbeing-focused programs.
  • Lifestyle-focused programs and employee-friendly perks.
  • Benefits designed to support personal and professional wellbeing effective September 2026.

Interested in this position?

Apply directly on the company website

Apply Now

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