RemoteLeaf Logo
Log in Sign up

Customer Service Representative

1 hour, 47 minutes ago
Japan
Full-time
Junior
Customer Support
Customer and Technical Support
CRM E-commerce SAP
Apply Now
Fender Musical Instruments

Fender Musical Instruments

Fender Musical Instruments Corporation (FMIC) has been a pioneer in the music industry since 1946, renowned for its iconic Stratocasters, Telecasters, Precision & Jazz bass guitars, amplifiers, and accessories. With a player-centric approach, FMIC craf...

Consumer Goods
1K-5K
Founded 1946
View All Jobs

Description

  • Provide direct customer service support to dealers and consumers via phone, e-mail, fax, and mail.
  • Respond to inquiries about product specifications, performance, application, pricing, availability, and brand history.
  • Evaluate and troubleshoot product performance issues and coordinate resolutions for defective or damaged products.
  • Process consumer returns, place parts and replacement orders in SAP, and track orders and shipments.
  • Direct consumers to repair and service resources, including Fender Distribution Center, when needed.
  • Connect customers with dealers, Fender DC, and the QI department to resolve service and product disputes.
  • Maintain records of customer issues, resolutions, and related follow-up information in a database.
  • Support the online store by handling customer communications, return/exchange workflows, and replacement orders.
  • Maintain the online store system and perform account adjustments.
  • Collaborate with Marketing, Logistics, QI, and E-Commerce on repair and consumer royalty program initiatives.

Requirements

  • University degree required.
  • Minimum 2 years of experience in musical instruments retail sales and/or customer service.
  • Native-level Japanese and advanced-level English proficiency required.
  • Direct hands-on experience with Fender products through work, school, or musical performance background.
  • Extensive technical knowledge of Fender product lines.
  • Previous phone-based customer service experience preferred.
  • Experience with CRM and chat platforms in a customer service environment preferred.
  • SAP experience preferred but not required.
  • Strong written and verbal communication skills.
  • Proficiency with MS Office tools, including Excel, Word, and Outlook.

Benefits

  • Competitive benefits package.
  • Medical coverage.
  • Paid time off.
  • Equipment purchase program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

Italian-Speaking Cybersecurity Customer Experts - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Italian-speaking Cybersecurity Customer Experts in Greece to support clients in protecting their digital environments and resolving cybersecurity-related issues.

Greece Full-time Junior Customer Support Security Analyst
CRM Cybersecurity
21 minutes ago
IntellaTriage

Remote Hospice Triage RN PT 10:30p-5a + rotating Sat & Sun 11:30p-8a CST

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a compassionate registered nurse to provide remote after-hours hospice triage support for patients and families, helping coordinate timely care during non-core hours.

United States Part-time Mid Level Customer Support
$52k-$58k
1 hour, 26 minutes ago
Mercier Consultancy

Hungarian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Hungarian-speaking Customer Service Agent in Bulgaria to handle client support and issue resolution for Hungarian-speaking customers in a relocated, team-oriented environment.

Bulgaria Full-time Entry Level Customer Support
3 hours, 2 minutes ago
Mercier Consultancy

Spanish-Speaking Customer Experts for an Electronics Company - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Spanish-speaking Customer Experts in Greece to support a leading electronics company by handling customer service and technical assistance for Spanish-speaking clients.

Greece Full-time Junior Customer Support
3 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers