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Clinical Strategy & Solutions Manager

3 weeks, 6 days ago
United States
Full-time
Senior
Customer Success Manager
Product Management
GCP HIPAA
Apply Now
Faro

Faro

Faro offers a clinical trial design software that enhances the development of digital protocols through collaborative features, data-driven insights, and AI tools, aimed at improving efficiency and standardization in clinical research.

Internet Software & Services
11-50
Founded 2019
$15M raised
View All Jobs 4

Description

  • Serve as a clinical partner to customer teams across the study lifecycle, including Clinical Scientists, Clinical Operations, Data Management, Biostatistics, Medical Writing, and Project Management.
  • Conduct hands-on study data intake in Faro Study Designer and provide customers with guidance on clinical application of the platform.
  • Delegate and mentor junior team members on data intake and related clinical tasks.
  • Own, manage, and continuously expand the public study library of clinical trial protocols.
  • Support intelligence and benchmarking use cases across Faro Study Designer and related tools and features.
  • Work closely with Engineering, Product Management, and Product Experience to surface user feedback and contribute to feature evaluation.
  • Bring clinical expertise into the development of training materials and documentation.
  • Support customers from implementation through deployment and ongoing adoption in partnership with Customer Strategy.
  • Build strong customer relationships and ensure long-term success on the platform.

Requirements

  • 5–7+ years of clinical operations experience at a sponsor company in pharmaceutical clinical trials; CRA experience is a plus.
  • Bachelor's degree in a life science, physical science, or statistics discipline.
  • Ability to read, interpret, and reflect complex clinical trial protocols across diverse therapeutic areas and study designs; oncology experience is a plus.
  • Familiarity with the clinical trial technology ecosystem, including EDC, IRT, CTMS, ePRO, eCOA, eConsent, and TMF.
  • Working knowledge of ICH, GCP, HIPAA, GDPR, and 21 CFR Part 11.
  • Clinical development and/or medical writing experience preferred.
  • Strong communication skills with the ability to explain complex information clearly and precisely.
  • Strong attention to detail and ability to triage issues while maintaining quality across clinical support processes.
  • Proven ability to work cross-functionally and lead with influence in a collaborative team environment.
  • Willingness to travel up to 25% to customer sites and to the San Diego HQ; open to candidates based in NC, MA, CT, and NY.

Benefits

  • Competitive compensation and benefits.
  • Salary range of $154,000 to $181,000 base salary.
  • Equity is a major component of total compensation.
  • Generous vacation and parental leave.
  • Flexible working hours.
  • Hybrid work arrangement with work from home, office, or hybrid options.
  • Health care coverage including medical, dental, and vision.
  • 401(k) retirement plan, stock option plan, life insurance, and short- and long-term disability coverage.
  • Paid time off including flexible vacation policy, sick time, and public holidays.
  • Training and development support.
  • Access to San Diego headquarters amenities including a gym with classes, spa services, outdoor workspace, and discounted food hall.

Interested in this position?

Apply directly on the company website

Apply Now

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