Onboarding Project Manager

3 hours, 45 minutes ago
Full-time
Senior
Project and Program Management
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Engage sellers pre-sale to support discovery, scoping, planning, and solution validation.
  • Advise on Square product capabilities and limitations to set accurate expectations with prospective sellers.
  • Own and manage multiple complex onboarding projects concurrently across competing priorities, timelines, and resource constraints.
  • Collaborate with Sales, Account Management, Customer Success, Product, Marketing, and Engineering to design and implement deployments.
  • Communicate technical requirements clearly to both technical and non-technical stakeholders.
  • Proactively identify and manage risk throughout the onboarding lifecycle and maintain consistent stakeholder communication.
  • Support data entry and data migration activities for select sellers.
  • Act as a liaison between sellers and Product teams by translating requirements into feature requests and roadmap input.
  • Mentor junior team members and contribute to team enablement.
  • Identify process gaps and drive improvements through scalable AI-powered automation.

Requirements

  • 6+ years of experience in a customer-facing role, including 4+ years in project management, implementation, or onboarding.
  • Proven ability to manage multiple complex projects simultaneously.
  • Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
  • Working knowledge of project management methodologies, tools, and best practices.
  • Experience in the POS, payments, or broader technology industry.
  • Working knowledge of RESTful APIs, including API documentation and integration concepts, is a plus.
  • Spanish or French fluency is a plus.
  • Ability to travel up to 10% for client meetings, hardware installations, and internal events.

Benefits

  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive workplace and reasonable accommodations during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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