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Customer Experience Associate - 3 Month Contract

1 hour, 44 minutes ago
Canada
Contract
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
Faire

Faire

Faire is an online wholesale marketplace connecting independent retailers with unique merchandise from around the world. With flexible payment terms, free returns, and personalized recommendations, Faire empowers small businesses to compete with larger...

Textiles, Apparel & Luxury Goods
1K-5K
Founded 2017
$1500M raised
View All Jobs 8

Description

  • Provide real-time customer support via phone, email, and chat, responding to questions and concerns promptly and effectively.
  • Use CRM tools such as Zendesk, Kustomer, or Salesforce to log, track, and manage customer interactions accurately.
  • Collaborate with teammates to meet and exceed performance metrics including response times, customer satisfaction, and issue resolution.
  • Participate in training and development sessions to stay current on Faire’s products, policies, and support practices.
  • Contribute to a team culture of continuous learning, knowledge sharing, and peer support.
  • Support brand and retailer partners by managing a range of customer experiences that help drive their business success.

Requirements

  • Experience in customer service, preferably in a phone-based support role.
  • Excellent verbal communication skills and the ability to handle complex interactions professionally and empathetically.
  • Proficiency with CRM and other customer support tools.
  • Strong problem-solving skills and the ability to think quickly and provide effective solutions.
  • Ability to work in a dynamic, remote environment as a team player who is adaptable and agile.
  • Must have a quiet, enclosed home office space with a door for phone support.
  • Confirmed Wi-Fi speed of 10 Mbps.
  • Ethernet connection preferred to improve network reliability.
  • Strong self-management skills for maintaining productivity in a remote setting.
  • Willingness to occasionally adjust hours to collaborate across different time zones.

Benefits

  • Starting pay of $23.70 CAD per hour for Canada-based candidates.
  • Eligibility for benefits.
  • Hybrid work schedule with 3 days per week in the office for hybrid employees.
  • Flexibility to work remotely up to 4 weeks per year for hybrid in-office roles.
  • Potential eligibility for longer contract terms in the future.
  • Reasonable accommodations available throughout the recruitment process for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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