RemoteLeaf Logo
Log in Sign up

Customer support agent

1 hour, 27 minutes ago
Serbia, Slovakia, Armenia, Georgia, Poland, Greece, Hungary
Contract
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Planner 5D

Planner 5D

Planner 5D: Advanced 2D/3D house design software for creating dream home designs with a 3000+ item catalog, detailed floor plans, and photo-realistic images. Join millions of users worldwide for easy interior design solutions.

Internet Software & Services
51-250
Founded 2011
View All Jobs 8

Description

  • Respond to customer inquiries efficiently and in a timely manner through live chat.
  • Deliver customer service while meeting operational SLAs and customer satisfaction targets.
  • Investigate, troubleshoot, and resolve customer issues quickly and effectively.
  • Share ideas to improve the quality and speed of customer support.
  • Research customer feedback and escalate relevant issues to management.
  • Represent the Planner 5D brand and provide a positive customer experience.
  • Become knowledgeable about the Planner 5D product to answer customer questions.
  • Work day shifts between 9:00 and 21:00 EEST on a 2-days-on, 2-days-off rotation.

Requirements

  • Fluent spoken and written English.
  • Experience in customer service, support, or a similar role.
  • Quick and efficient problem-solving ability.
  • Strong customer service skills with an empathetic, accurate, responsive, conscientious, inventive, and diligent approach.
  • Ability to present complex ideas in user-friendly language.
  • Ability to handle ownership and responsibility for issues until resolution or escalation.
  • Ability to sell the product to customers when comparing it with competitors.
  • Ability to understand technical issues and their impact on service delivery, even without being a technical specialist.
  • Experience working with any CRM or project management tool.
  • Ability to perform basic computer and system troubleshooting tasks.

Benefits

  • Attractive compensation with openness to salary negotiation.
  • A balance of freedom and responsibility with a high level of trust and independence.
  • Investment in education and training, including support for professional development expenses.
  • 20 days of paid annual vacation time.
  • Additional perks such as discounts on car rentals, coworking spaces, work management tools, and immigration support.
  • Remote work flexibility from anywhere in the world.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wattpad

[WEBTOON] Trust & Safety Associate (French and German)

Wattpad 51-250 Internet Software & Services

WEBTOON Entertainment is hiring a remote Trust & Safety Associate in France to support creator and user operations, including content moderation, appeals, and policy enforcement for French- and German-speaking communities.

France Freelance Junior Customer Support
42 minutes ago
Mercier Consultancy

Digital Trust and Safety Specialist with Swedish - Work In Sofia - Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Swedish-speaking Digital Trust and Safety Specialist to help maintain a safe and trustworthy online environment through content monitoring, incident investigation, and community guideline enforcement.

Sweden Bulgaria Full-time Junior Customer Support
57 minutes ago
SchooLinks

Customer Support Specialist

SchooLinks 51-250 Diversified Consumer Services

SchooLinks is seeking a Support Team member to provide district partners with fast, accurate help using the SchooLinks platform and resolve day-to-day product, data, and configuration issues.

United States Full-time Junior Customer Support
$55k-$66k
57 minutes ago
Mercier Consultancy

German Speaking Customer Representative - Relocation To Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a German Speaking Customer Representative in Greece to provide customer support to German-speaking clients in a dynamic service environment.

Greece Full-time Entry Level Customer Support
57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers