Agente de Servicio al Cliente BPO Bilingüe

1 hour, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Distro

Distro

DISTRO is a global platform for companies to interview and hire candidates for full-time roles efficiently.

Internet Software & Services
11-50

Description

  • Handle a high volume of inbound and outbound calls.
  • Contact potential clients by phone, email, chat, and SMS.
  • Identify client needs through active listening and strategic questioning.
  • Collect and document client information accurately.
  • Follow structured call flows and send documents for electronic signature.
  • Meet daily productivity and performance targets.
  • Provide empathetic and professional support, including in difficult situations.

Requirements

  • Bilingual candidate for a customer service BPO role.
  • Experience or strong orientation toward sales and closing opportunities.
  • Excellent telephone communication skills.
  • Strong empathy and active listening skills.
  • Ability to collect and evaluate information for case intake.
  • Comfort working with structured call scripts and multi-channel communication tools.
  • Ability to work on-site in Medellín or Barranquilla, or remotely as indicated in the posting.
  • Experience in legal intake or customer-facing intake roles is a plus.

Benefits

  • Remote work indicated in the posting.
  • Monthly salary of $3,000,000 COP.
  • Full-time employment.
  • Opportunity to work in a company-wide open role setting.

Interested in this position?

Apply directly on the company website

Apply Now

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