Customer Success Platform Manager

2 hours, 2 minutes ago
Full-time
Senior
Customer and Technical Support
Extreme Networks

Extreme Networks

Extreme Networks is a global leader in cloud-driven networking solutions, delivering innovative services to optimize network infrastructure and user experiences.

IT Services
1K-5K
Founded 1996

Description

  • Manage and maintain ChurnZero configuration, including custom fields, automated playbooks, alerts, and dashboards.
  • Build and manage digital customer journeys, lifecycle stages, and tech-touch programs that automate outreach.
  • Ensure accurate data synchronization between ChurnZero and integrated systems such as Salesforce and product analytics tools.
  • Configure and iterate on ChurnScores to provide predictive indicators of account health.
  • Lead internal training for Customer Success Managers on platform updates and best practices to drive adoption.
  • Create performance dashboards to track key metrics such as Net Retention Rate (NRR) and Net Promoter Score (NPS).
  • Gather business requirements from stakeholders and convert them into system requirements and user stories.
  • Execute system and integration test scenarios and support business owners with user acceptance testing.
  • Stay current with technology platform updates, industry best practices, and emerging trends.
  • Share knowledge and best practices with the team.

Requirements

  • Minimum 5 years of experience with a Customer Success platform, preferably ChurnZero and its core functionalities, including Health Scoring, Segments, and Plays.
  • Strong understanding of SaaS environments and customer success operations.
  • Experience with Salesforce integration and cloud-hosted systems.
  • High aptitude for data manipulation and technical integrations.
  • Bachelor's degree required.
  • ChurnZero or Salesforce certifications are highly preferred.
  • Familiarity with Agile or Scrum methodologies for task management is preferred.
  • Ability to translate data and metrics into actionable customer success strategies.
  • Strong written and verbal communication skills.
  • Sound business judgment with a proven ability to influence others and drive results.

Benefits

  • Remote full-time position.
  • Opportunity to work for a global networking leader with over 50,000 customers.
  • Commitment to inclusion and an inclusive workplace culture.
  • Use of AI-, analytics-, and automation-driven technology in a growing environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Manager

Clipt.co 1-10 Professional Services

Clipt is hiring a remote-first Client Success Manager to oversee the health of creator, agency, and media client accounts by coordinating onboarding, daily communication, and issue resolution with embedded video editors.

ClickUp
2 minutes ago

Customer Success Advocate

Bask Health 1-10 Internet Software & Services

Bask is hiring a Customer Success professional to manage telehealth customers through onboarding, adoption, expansion, and renewals at a fast-growing DTC telemedicine platform.

E-commerce
2 minutes ago

Strategic Account Manager

Sonatype 51-250 Internet Software & Services

Sonatype is hiring a Strategic Account Manager to own a portfolio of high-impact enterprise accounts and drive expansion, cross-sell, and executive relationship management across software supply chain security and DevSecOps customers.

DevSecOps Java
32 minutes ago

Client Success Partner - Enterprise

360Learning 251-1K Diversified Consumer Services

360Learning is seeking a Client Success Partner to support enterprise clients in Paris remotely by driving adoption, impact, and renewals of its collaborative learning platform.

47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers