Travel Agent - Amadeus Specialist (Night shift)

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Exoticca

Exoticca

Exoticca is an online travel agency that offers the best value vacation packages with airfare, hotels, tours, and transfers. Their trips are partially or fully guided and crafted by travel experts, providing personalized itineraries to exotic destinati...

Consumer Services
251-1K
Founded 2013
$97M raised

Description

  • Handle daily travel operations tasks, including flight changes, cancellation requests, and refund processing.
  • Manage, escalate, and follow up on GDS issues and cases.
  • Handle negotiated rates and advanced refunds in the GDS.
  • Work directly with land suppliers on pre-booking and post-booking requests.
  • Support the travel operations team with operational case handling and issue resolution.

Requirements

  • Fluent communication in English; French or Spanish is a plus.
  • Strong knowledge of Amadeus Flights and GDS.
  • Proven experience dealing with negotiated fares and commissions in GDS.
  • Ability to plan, multitask, and manage time effectively.
  • High flexibility to work rotating schedules, including evenings, weekends, and holidays.
  • Based in Spain.
  • Minimum 2 years of experience in customer support in the travel industry, preferably including flights.
  • Proven record of working in fast-growing environments.
  • Adaptability, problem-solving ability, and a fast-learning attitude.

Benefits

  • Competitive compensation package aligned with job responsibilities and experience.
  • Flexible compensation benefits for diet and transportation, plus private health insurance through Cobee.
  • Remote work model from Spain.
  • Permanent contract from the start.
  • Reduced-price travel packages.
  • Referral bonus for bringing in new talent.
  • Unlimited coffee, team lunches, English lessons, and bi-annual company parties.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Specialist

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is hiring a Customer Support Specialist to handle incoming support requests for its products and services, helping customers resolve issues and get guidance in a remote U.S.-based role.

JIRA SQL
15 hours, 26 minutes ago

Medical Virtual Assistant - Nutrition & Wellness

Winning Assistants Health Care Providers & Services

Remote part-time Medical Virtual Assistant role for a nutrition and wellness center focused on patient communication, scheduling, insurance support, and administrative coordination.

Cybersecurity HIPAA Instagram API
15 hours, 26 minutes ago

Spa Receptionist & Sales Virtual Assistant

Winning Assistants Health Care Providers & Services

Spa receptionist and sales virtual assistant for a remote spa business, serving as the first point of contact to manage client communications, scheduling, and revenue-generating bookings.

CRM HIPAA
15 hours, 26 minutes ago

Remote Hospice Triage RN PT 3:30p-11p Compact & CA license needed

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours hospice triage support for patients and families, ensuring timely care coordination and interventions.

15 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers