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Travel Agent - Amadeus Specialist (Night shift)

2 weeks, 6 days ago
Spain
Full-time
Junior
Customer Support
Customer and Technical Support
Agile
Apply Now
Exoticca

Exoticca

Exoticca is an online travel agency that offers the best value vacation packages with airfare, hotels, tours, and transfers. Their trips are partially or fully guided and crafted by travel experts, providing personalized itineraries to exotic destinati...

Consumer Services
251-1K
Founded 2013
$97M raised
View All Jobs 9

Description

  • Handle daily travel operations tasks, including flight changes, cancellation requests, and refund processing.
  • Manage, escalate, and follow up on GDS issues and cases.
  • Handle negotiated rates and advanced refunds in the GDS.
  • Work directly with land suppliers on pre-booking and post-booking requests.
  • Support the travel operations team with operational case handling and issue resolution.

Requirements

  • Fluent communication in English; French or Spanish is a plus.
  • Strong knowledge of Amadeus Flights and GDS.
  • Proven experience dealing with negotiated fares and commissions in GDS.
  • Ability to plan, multitask, and manage time effectively.
  • High flexibility to work rotating schedules, including evenings, weekends, and holidays.
  • Based in Spain.
  • Minimum 2 years of experience in customer support in the travel industry, preferably including flights.
  • Proven record of working in fast-growing environments.
  • Adaptability, problem-solving ability, and a fast-learning attitude.

Benefits

  • Competitive compensation package aligned with job responsibilities and experience.
  • Flexible compensation benefits for diet and transportation, plus private health insurance through Cobee.
  • Remote work model from Spain.
  • Permanent contract from the start.
  • Reduced-price travel packages.
  • Referral bonus for bringing in new talent.
  • Unlimited coffee, team lunches, English lessons, and bi-annual company parties.

Interested in this position?

Apply directly on the company website

Apply Now

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