Client Success Manager

1 week, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Evolve Security Academy

Evolve Security Academy

Evolve Security Academy offers elite offensive security solutions and top-ranked cybersecurity training to address vulnerabilities and enhance organizational security.

Internet Software & Services
11-50
Founded 2016

Description

  • Serve as the primary point of contact for assigned clients throughout active engagements.
  • Manage client expectations, project scope, communication cadence, timelines, and deliverables in line with the Statement of Work.
  • Own client communications, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalations.
  • Partner with security engineers and delivery leaders to help projects stay on time, within scope, and aligned to client needs.
  • Build lasting relationships with client stakeholders by understanding their business, priorities, and communication preferences.
  • Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, and renewal health.
  • Support client onboarding and project readiness by coordinating access, documentation, and stakeholder alignment.
  • Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities.
  • Identify opportunities to improve client satisfaction, strengthen relationships, and enhance the client journey.
  • Recognize expansion, renewal, or additional service opportunities and share them with internal stakeholders.
  • Help improve internal processes, communication standards, project quality, and delivery consistency.

Requirements

  • 3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role.
  • Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations.
  • Experience working with Statements of Work, project scopes, deliverables, and client commitments.
  • Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams.
  • Experience managing relationships with both clients and internal cross-functional teams is a plus.

Benefits

  • Competitive salary of $75,000-$85,000 annually.
  • Healthcare benefits.
  • 401(k) match.
  • Parental leave.
  • Flexible paid time off.
  • Annual vacation reimbursement.

Interested in this position?

Apply directly on the company website

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