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Senior Client Success Manager, LawRank (An EverService Company)

1 week, 1 day ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Content Marketing Digital Marketing Email Marketing SEO WordPress
Apply Now
EverService

EverService

EverService provides integrated websites, marketing, sales, and engagement services for over 10,000 companies. EverService Holdings, LLC offers tech-enabled business solutions including digital marketing, website design, scheduling services, and more, ...

Professional Services
51-250
View All Jobs 6

Description

  • Act as the primary point of contact for attorney and law firm clients and maintain consistent, high-quality communication.
  • Build trusted client relationships by understanding business objectives, managing expectations, and delivering strong service.
  • Collaborate with SEO, Paid Media, and other internal teams to develop solutions and improve client outcomes.
  • Monitor campaign performance using analytics platforms and reporting tools, including Google Analytics 4 (GA4).
  • Prepare and present weekly and monthly performance reports with results, opportunities, and strategic recommendations.
  • Identify trends, opportunities, and areas for improvement and provide data-driven guidance to improve marketing performance.
  • Recommend marketing products, services, and strategies aligned with each client's goals and business needs.
  • Proactively address client concerns, anticipate challenges, and implement solutions to support retention and long-term success.
  • Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and business growth.

Requirements

  • 4+ years of experience in Client Success, Account Management, or a similar client-facing role.
  • Experience managing client relationships and supporting performance-driven digital marketing campaigns.
  • Strong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketing.
  • Proficiency with content management systems such as WordPress.
  • Familiarity with website analytics, tracking platforms, and performance optimization best practices.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to manage multiple priorities in a fast-paced, collaborative environment.
  • Strong analytical mindset with a focus on measurable results and client service.
  • Base salary range of $65,000 to $80,000, with eligibility for quarterly bonus incentives.

Benefits

  • Remote-first working environment.
  • Performance-based bonuses and quarterly bonus incentives.
  • Medical, Dental, Vision, and Life Insurance.
  • 401(k) matching.
  • 6 weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Monthly data stipend to support remote work.
  • Paid vacation and sick time, plus 11 paid holidays.
  • Paid days for a Cause, paid birthday holiday, and anniversary rewards.
  • Comprehensive Employee Assistance Program.
  • Leadership and career advancement opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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