Renewals Specialist

2 hours, 17 minutes ago
Full-time
Junior
Sales and Business Development
Everbridge

Everbridge

Everbridge provides a comprehensive software platform that automates and enhances organizations' responses to critical events, ensuring the safety of individuals and the continuity of business operations during emergencies such as natural disasters, cy...

Internet Software & Services
1K-5K
Founded 2002

Description

  • Forecast upcoming renewals and prepare renewal quotes, including more complex growth quotes when needed.
  • Manage renewal timelines, documentation, follow-ups, opportunities, and forecasting in Salesforce.
  • Coordinate with Sales Operations, Order Processing, Billing, Finance, Legal, Support, and Account Management to resolve renewal requirements.
  • Communicate directly with customers about renewals and account health, including closing renewal sales by phone.
  • Review contract terms and maintain accurate contractual and customer documentation.
  • Create and execute customer nurture campaigns in Totango.
  • Build and analyze renewal-rate and account-usage reports in Salesforce and Totango.
  • Respond to renewal questions and escalations from customers and internal teams.
  • Partner with Account Managers to maintain accurate customer records and improve renewal processes.
  • Support additional projects assigned by management.

Requirements

  • Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent relevant experience.
  • 1–3 years of experience in sales operations, sales support, account management, customer service, or a related field.
  • Experience leading discussions with customers or internal partners to clarify complex requirements and develop solutions.
  • Strong organization and attention to detail, with the ability to manage multiple projects and deadlines.
  • Ability to work independently, exercise sound judgment, and produce customer-ready materials.
  • Clear, professional written and verbal communication skills in English.
  • Ability to collaborate across teams and manage inquiries and escalations.
  • Understanding of sales processes and renewal timelines.
  • Preferred: Experience with Salesforce, quoting software, and supporting customer retention or revenue growth within existing accounts.

Benefits

  • Estimated salary of $60,000–$65,000 plus potential variable compensation.
  • Healthcare and dental benefits.
  • Parental planning and mental health benefits.
  • Disability income, life, and AD&D insurance.
  • 401(k) plan with company match.
  • Paid time off.
  • Fitness reimbursements.

Interested in this position?

Apply directly on the company website

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