Manager, National Account Coordinators

1 hour, 31 minutes ago
Full-time
Lead
Customer and Technical Support
EquipmentShare

EquipmentShare

EquipmentShare provides construction solutions with a focus on T3 technology, offering equipment rental, retail, and service solutions for contractors to work smarter and more profitably.

Construction & Engineering
1K-5K
Founded 2014
$2900M raised

Description

  • Lead, mentor, and manage the daily performance of the National Account Coordinator team.
  • Develop and refine processes that improve team efficiency and effectiveness.
  • Set performance goals, conduct evaluations, and provide coaching and development.
  • Resolve complex customer issues as the primary escalation point.
  • Oversee rental order coordination, including logistics, billing, and off-rents.
  • Collaborate with National Account Managers on customer relationship support.
  • Train coordinators on company software, best practices, and account procedures.
  • Monitor KPIs such as response time, order accuracy, and customer satisfaction.
  • Prepare productivity and account-support reports for leadership.
  • Maintain accurate CRM data and manage team scheduling and account coverage.
  • Support onboarding for new national account customers.
  • Foster a collaborative, customer-focused team environment.

Requirements

  • Previous management experience is preferred.
  • Strong leadership, coaching, and team-building skills.
  • Exceptional organization and attention to detail.
  • Excellent interpersonal and customer service skills.
  • Ability to solve problems and perform effectively under pressure.
  • Strong written and verbal communication skills.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Ability to analyze data and make data-driven decisions.
  • In-depth equipment rental industry knowledge is preferred.
  • Successful completion of a background check; some roles may require a drug test.

Benefits

  • Salary range of $88,000–$115,000 per year, depending on experience and location.
  • Full medical, dental, and vision coverage for full-time employees.
  • Generous paid time off and paid holidays.
  • 401(k) with company match.
  • Tool and boot reimbursements where applicable.
  • Gym membership stipend and wellness programs.
  • Company events, food truck nights, and monthly team dinners.
  • 16 hours of paid volunteer time annually, plus career advancement, leadership training, and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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