Utility Consultant

4 hours ago
Full-time
Junior
Customer and Technical Support
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised

Description

  • Lead post-sale consulting engagements to guide clients through onboarding and configuration of utility products.
  • Configure software to match client workflows and ensure accurate billing and regulatory compliance.
  • Troubleshoot implementation issues, document findings, and escalate complex problems when needed.
  • Collaborate with internal teams such as Operations and Fulfillment to ensure smooth project handoffs.
  • Support the creation and improvement of standard operating procedures and process improvements.
  • Maintain strong client satisfaction through clear communication and responsive support.
  • Communicate regulatory updates and help clients make compliance-related adjustments.
  • Configure and test software systems based on client specifications.
  • Work with clients and internal stakeholders to gather requirements and provide solutions.
  • Manage multiple implementation tasks at once while meeting deadlines and maintaining detailed documentation.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • At least 2 years of experience in software implementation, utility billing, or a related field.
  • Ability to prioritize tasks, meet deadlines, and manage workload efficiently.
  • Proficiency in Google Suite and ability to learn new platforms quickly.
  • Excellent verbal and written communication skills.
  • Ability to maintain professional interactions with internal and external stakeholders.
  • Ability to work in a fast-paced, high-stress environment.
  • Strong problem-solving skills and ability to adapt existing solutions to unique client needs.
  • Ability to work independently and as part of a collaborative team.
  • Experience in a client-facing or consultative role preferred.
  • Familiarity with the multifamily housing industry and utility regulations is a plus.

Benefits

  • Salary range of $55,800 to $88,100 per year.
  • Potential eligibility for a discretionary annual performance bonus or other incentives.
  • Remote and hybrid work options.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plan with employer matching for eligible employees.
  • Wellness support including mental health resources, wellness challenges, an employee assistance program, and gym memberships.
  • Volunteer, charity, and community giving opportunities through Entrata Cares programs.
  • Exclusive cell phone plan discounts, local business partnerships, and bi-annual swag drops.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Professional Services Consultant

Mitratech 1K-5K Professional Services

Mitratech is hiring a Professional Services Consultant to support client implementation projects for its software suite, from requirements analysis and configuration through testing and go-live support.

1 hour, 25 minutes ago

Professional Services Manager, Fleet

Axon 1K-5K Professional Services

Axon is hiring a remote Fleet Services field specialist to deploy and support customer network, hardware, and software solutions for post-sale Fleet implementations across the United States.

3 hours, 15 minutes ago

Epic MyChart Analyst

Prominence 51-250 Professional Services

Prominence Advisors is hiring an Epic MyChart Analyst to support healthcare organizations with Epic consulting and implementation work that improves clinical and operational outcomes.

3 hours, 15 minutes ago

Modern Workplace Collaboration Consultant

Planet Technologies 251-1K Internet Software & Services

Planet Technologies is hiring a remote Modern Workplace Collaboration Consultant to support public-sector client projects that improve productivity and collaboration through Microsoft 365 and SharePoint-based workplace solutions.

Azure PowerShell
3 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers