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ServiceNow Engagement Manager @Advizex (Remote)

1 month ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Agile
Apply Now
Myriad360

Myriad360

Myriad360 is a cyber security consultancy and integrator specializing in Security, Cloud, AI, and Data Center Modernization. They provide customized IT solutions using industry-leading hardware, software, and managed services to protect enterprises.

Internet Software & Services
51-250
Founded 2003
View All Jobs 21

Description

  • Lead client-facing ServiceNow ITOM/ITSM implementations from end to end.
  • Support pre-sales activities including solutioning, scoping, and proposal development.
  • Recommend and deliver solutions that meet customer functional requirements.
  • Prepare and facilitate client workshops.
  • Document detailed requirements and design process solutions.
  • Provide advisory, implementation, and post go-live support services.
  • Configure the ServiceNow platform and applications following best practices.
  • Train and educate clients on the solution.
  • Translate business and technical priorities into solution opportunities for Advizex.
  • Coordinate effectively between account teams and technical resources.

Requirements

  • 3–5 years of hands-on experience with the ServiceNow platform.
  • Experience leading or guiding ServiceNow implementations using Agile methodologies.
  • Strong experience with ITSM and ITOM.
  • Experience delivering ServiceNow integrations with external systems.
  • Foundational understanding of ServiceNow development concepts, including scripting and configuration vs. customization.
  • Proven ability to manage stakeholders and drive accountability through project completion.
  • Experience working within an Agile delivery model, including requirements gathering, development, and testing.
  • Experience in engagement management, including planning, reporting, delivery, and project closure.
  • Prior experience working within IT Operations outside of ServiceNow-specific roles.
  • Working knowledge of ITIL, ITSM, and SACM concepts and best practices.
  • ServiceNow foundational certifications such as CSA and/or CAD are required or preferred.
  • ServiceNow Implementation Certifications (CIS) are required or preferred.
  • ServiceNow Sales Accreditations are required or preferred.
  • Ability to work effectively with both technical and non-technical stakeholders.
  • Must be based in Ohio and located in the United States.
  • Up to 25% travel may be required across the Southeast region.

Benefits

  • Company-subsidized medical benefits.
  • Dental and vision coverage.
  • 17 PTO days.
  • Flexible work arrangements.
  • Retirement savings plans.
  • Paid long-term disability coverage.
  • Basic life insurance.
  • Base salary of $105,000 to $115,000 in New York City, plus bonus and/or commission opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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