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Professional Services Manager, Fleet Vehicle Intelligence Product

2 months, 2 weeks ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 48

Description

  • Install, configure, validate, and support Vehicle Intelligence and ALPR technologies during customer trials, pilots, and deployment activities.
  • Serve as the onsite technical lead for Vehicle Intelligence evaluations and ensure trial equipment is implemented and operating successfully.
  • Conduct customer onboarding and technical training for agency administrators, technical contacts, and end users.
  • Troubleshoot hardware, software, networking, cellular connectivity, and system integration issues in field environments.
  • Validate system performance and ensure trial environments meet technical requirements and success criteria.
  • Collaborate with Professional Services, Solutions Engineering, Sales, and Customer Success teams to support customer evaluations.
  • Create and maintain deployment documentation, site assessments, network diagrams, installation records, and post-trial reports.
  • Engage with public safety and technical stakeholders, including police leadership, IT directors, and crime center personnel.
  • Identify and escalate product issues, enhancement opportunities, and customer feedback to Product Management and Engineering.
  • Support the evolution of Vehicle Intelligence deployment processes and best practices.

Requirements

  • 5+ years of experience deploying, configuring, supporting, or administering technology solutions in public safety, transportation, physical security, or related industries.
  • 3+ years of hands-on experience with Automated License Plate Recognition (ALPR) systems.
  • Experience deploying, configuring, and supporting fixed-position ALPR camera systems.
  • Strong troubleshooting skills with networking, cellular communications, hardware, software, and field-installed technology systems.
  • Experience working directly with public safety agencies and understanding law enforcement operational workflows.
  • Strong verbal and written communication skills with the ability to engage stakeholders at all organizational levels.
  • Ability to work independently with minimal supervision in fast-paced field environments.
  • Ability to travel extensively throughout the United States.
  • Ability to stand, bend, climb, and lift equipment up to 75 pounds with or without reasonable accommodation.
  • Valid driver's license with an acceptable driving record.
  • Experience with fixed infrastructure deployments including pole-mounted cameras, solar systems, cellular communications, and networking equipment preferred.
  • Experience with IP networking concepts including LAN, WAN, VPN, switching, routing, and wireless communications preferred.
  • Experience supporting public safety technology deployments preferred.
  • Military, law enforcement technology, transportation technology, or physical security industry experience preferred.
  • Project management or deployment management experience preferred.
  • Industry certifications such as Network+, Security+, CCNA, Cradlepoint, or equivalent are a plus.

Benefits

  • Competitive salary and 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.
  • Total compensation includes base pay, bonus, and stock awards, with a base pay range of $75,525 to $120,840 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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