RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

3 weeks, 5 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Generative AI
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 14

Description

  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
  • Own assigned incidents from initial report through resolution and maintain clear communication throughout the process.
  • Analyze and troubleshoot issues related to software functionality and system performance.
  • Educate customers on software functionality, best practices, and product updates.
  • Document and report software issues, design concerns, and reliability challenges to internal teams.
  • Collaborate with internal teams to escalate and resolve complex technical challenges.
  • Maintain accurate records of customer interactions and troubleshooting steps.
  • Participate in team meetings and continuous improvement initiatives.
  • Assist with special projects and other duties as assigned.

Requirements

  • Associate's degree or equivalent work experience.
  • 1+ years of experience in a technical support role.
  • Preferred experience supporting B2B enterprise-level customers.
  • Experience with property management software or related industry experience is a plus.
  • Familiarity with knowledge base systems and documentation best practices is preferred.
  • Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
  • Excellent written and verbal communication skills with the ability to document issues effectively.
  • Ability to adapt quickly to changing priorities and customer needs.
  • Strong attention to detail and commitment to providing an exceptional customer experience.
  • Ability to work in a fast-paced and high-stress environment.

Benefits

  • Remote and hybrid work options.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness initiatives, including mental health resources, wellness challenges, employee assistance programs, gym access at HQ, and gym memberships.
  • Entrata Cares volunteerism, charity events, and giving-back programs.
  • Exclusive cell phone plan discounts, local business discounts, and bi-annual swag drops.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Accenture

Technical Support Specialist

Accenture 100K+ Professional Services

Accenture Federal Services is hiring a Technical Support Specialist to support AV, networking, and unified communications systems used in federal mission environments and collaborative event spaces.

United States Full-time Senior Technical Support Engineer
$83k-$184k
16 hours, 19 minutes ago
LightEdge

Tier 2 Backup & Disaster Recovery Engineer (3rd Shift)

LightEdge 51-250 IT Services

LightEdge Solutions is seeking a Tier 2 Backup & Disaster Recovery Engineer to support enterprise backup and data protection services for managed services clients in a fast-paced, customer-facing environment.

United States Full-time Junior Technical Support Engineer
$70k-$85k
AWS Azure Windows Server
16 hours, 19 minutes ago
LeanTaaS

Senior Technical Support Specialist

LeanTaaS 251-1K IT Services

LeanTaaS is hiring a Senior Technical Support Specialist to troubleshoot complex production issues across its Inpatient Flow platform for healthcare customers, helping resolve data, workflow, and system problems that affect hospital operations.

United States Full-time Senior Technical Support Engineer
$80k-$95k
Agile Datadog JIRA Python SQL
16 hours, 34 minutes ago
RemotePro

Senior IT Engineer (MSP+WFH + Benefits)

RemotePro 11-50 Internet Software & Services

RemotePro.ph is seeking a Senior IT Engineer to own client environments in a fast-moving MSP, resolving complex escalations while building automations, processes, and systems that prevent recurring issues.

Philippines Full-time Senior Systems Engineer Technical Support Engineer
Active Directory Azure DHCP DNS Fortinet PowerShell Windows Server
16 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers