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Sr Payment Specialist

1 hour, 57 minutes ago
United States
Full-time
Senior
Accountant
Operations
Generative AI SQL
Apply Now
Entrata

Entrata

Entrata provides a comprehensive property management software platform that integrates various property data and processes, enhancing operational efficiency and user experience for multifamily communities.

Real Estate
1K-5K
Founded 2003
$507M raised
View All Jobs 10

Description

  • Perform complex account reconciliations and resolve high-priority discrepancies.
  • Handle escalated chargeback disputes, reversals, and adjustment requests with minimal supervision.
  • Manage ACH and Check 21 return processes while maintaining compliance with regulatory requirements.
  • Identify trends in failed payments and settlement distributions and implement solutions to reduce recurrence.
  • Collaborate with clients, banking partners, and internal stakeholders to resolve critical or sensitive issues.
  • Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance.
  • Mentor and support less experienced team members through guidance and training.
  • Independently resolve complex payment cases and client inquiries using sound judgment and initiative.
  • Drive workflow improvements that strengthen payment operations performance.

Requirements

  • 4–6 years of related experience in banking, payment processing, or accounting.
  • Deep knowledge of banking operations, payment processing workflows, and accounting principles.
  • Advanced proficiency with spreadsheets, reporting, and data analysis tools.
  • Strong problem-solving and decision-making skills with the ability to anticipate risks.
  • Excellent communication skills and experience managing escalated client or partner issues.
  • Ability to balance multiple priorities while leading or supporting projects.
  • Demonstrated leadership qualities, including mentoring and training team members.
  • High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred.
  • Proven track record with credit card chargebacks, ACH, Check 21, and international payments.
  • Experience working with SQL or other query/reporting tools preferred.

Benefits

  • Remote and hybrid work options.
  • Generous vacation time and frequent company recharge days.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits for eligible employees.
  • 401(k) or similar retirement plans with employer matching for eligible employees.
  • Wellness resources including mental health support, wellness challenges, employee assistance programs, gym memberships, and access to an onsite gym at HQ.
  • Volunteerism, charity events, and giving-back opportunities through Entrata Cares.
  • Exclusive cell phone plan discounts, local business partnerships, and bi-annual swag drops.

Interested in this position?

Apply directly on the company website

Apply Now

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