EnergyHub

EnergyHub empowers utilities and customers to create a clean, distributed energy future through innovative software solutions that turn smart devices into virtual power plants, enhancing grid stability and promoting renewable energy adoption.

Utilities

51-250 (137)

Founded 2007

$33M raised

3 open positions

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Senior Client Success Manager

5 hours, 33 minutes ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

IoT Machine Learning

Apply Now

EnergyHub

Utilities

51-250

Founded 2007

$33M raised

View All Jobs 3

Description

Own the client relationship end to end, including program launch support, account health, and escalation management.
Manage the Central Region portfolio, including P&L ownership, ARR growth, and account expansion strategies.
Collaborate with internal stakeholders to develop and execute strategic initiatives that improve growth and efficiency.
Lead cross-functional projects and initiatives to align client work with company goals and objectives.
Work with Sales to implement new program structures, improve tools and processes, and track renewals and upsells.
Serve as a trusted advisor by understanding client objectives and helping design programs that meet those targets.
Communicate program results, facilitate meetings, and deliver nuanced updates to clients and internal stakeholders.
Support Product and Marketing by capturing customer voice and market feedback.
Develop deep knowledge of demand management, program success drivers, and EnergyHub’s product capabilities.
Support contract negotiations with utility clients and SOW negotiations with partners and end-use customers.

Requirements

BS or BA degree.
5-7+ years of professional experience in consulting, technology services, or client success.
Experience working in or with renewable energy, utilities, and grid services or adjacent industries.
Experience with demand side management and demand response programs and implementation methods.
Excellent communication skills with the ability to explain complex, technical topics clearly and succinctly.
An analytical, creative, and curious mindset with confidence working with numbers and spreadsheets.
Ability to build trust and strong client and partner relationships.
Experience working in a cross-functional, fast-paced team environment.
Experience managing multiple high-priority projects.
Experience in an enterprise software/SaaS organization in the energy space is preferred.
Sponsorship or immigration-related support is not available for this position.

Benefits

Base salary range of $110,000 to $130,000 USD.
100% paid medical coverage for employees.
401(k) with employer match.
Flexible schedule with the ability to set your own hours.
Paid parental leave.
Education assistance program.
Gym subsidy.
Free Citi Bike membership, secure bike rack, and fully stocked fridge and pantry.

Interested in this position?

Apply directly on the company website

Apply Now

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