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Enterprise Implementation Program Manager

2 weeks, 5 days ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Cybersecurity HubSpot
Apply Now
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014
View All Jobs 21

Description

  • Own the end-to-end implementation lifecycle for enterprise customer deployments from contract signature through first value validation.
  • Participate in late-stage sales conversations for select Strategic deals to assess implementation complexity and set expectations.
  • Develop preliminary implementation plans and conduct implementation readiness reviews before deal close.
  • Create and maintain the master implementation project plan, including rollout schedules, milestones, dependencies, and RACI documentation.
  • Run implementation cadence meetings, including kickoffs, weekly status calls, internal syncs, and executive check-ins.
  • Coordinate across internal teams such as Customer Success, Technical Account Management, Support, Product, and Engineering to keep work on track.
  • Manage alignment across customer stakeholder groups, including business units, IT/Security teams, sponsors, and end users.
  • Track, document, and escalate implementation risks with mitigation plans and clear ownership.
  • Support the customer champion and facilitate adoption through early usage milestones and first Customer Value Review (CVR).
  • Execute structured handoff to the CSM with transition documentation covering decisions, open items, key contacts, and lessons learned.
  • Build and maintain enterprise implementation playbooks, templates, and communication guides.
  • Contribute implementation expertise to improve onboarding journeys across segments and support select complex Mid-Market implementations when needed.

Requirements

  • 5–8 years of experience in implementation management, program management, or professional services within B2B SaaS.
  • At least 3 years of experience focused on enterprise-tier customers with $100K+ ACV.
  • Experience managing complex, multi-workstream implementations across multiple customer stakeholder groups.
  • Strong project management fundamentals, including timeline management, dependency tracking, risk mitigation, and RACI frameworks.
  • Excellent stakeholder communication skills, including executive-level status meetings and business-relevant updates.
  • Experience working in a pod or team-based model with CSMs, technical resources, and support teams.
  • Ability to lead through influence rather than authority.
  • Comfort working in a high-growth environment where processes are still being built.
  • Experience in endpoint security, insider risk, DLP, workforce monitoring, or adjacent cybersecurity/compliance SaaS categories is preferred.
  • Familiarity with on-premise or hybrid deployment models is preferred.
  • Experience with ChurnZero, Intercom, HubSpot, or similar CS/Support tools is preferred.
  • Background in pre-sales engagement or solution scoping alongside sales teams is preferred.
  • Experience building implementation or professional services functions from the ground up is preferred.

Benefits

  • Remote work from anywhere.
  • Fully remote team environment since 2014.
  • Competitive salary.
  • High-quality health benefits.
  • 401(k) with employer match.
  • Unlimited paid time off.
  • Company-issued laptop with choice of Mac or PC.
  • Professional development budget.

Interested in this position?

Apply directly on the company website

Apply Now

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