Customer Support Specialist

2 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Endpoint User Activity Monitoring Software

Endpoint User Activity Monitoring Software

Teramind provides insider threat management, data loss prevention, and workforce optimization software with user behavior analytics for enhanced security and productivity.

IT Services
51-250
Founded 2014

Description

  • Provide technical support and troubleshooting to customers via chat and email.
  • Triage complex customer service issues across multiple support channels.
  • Maintain high customer satisfaction while managing operational expectations.
  • Become a product expert with a deep understanding of product functionality.
  • Evaluate issues and determine when to resolve or escalate tickets.
  • Identify trends in support requests and help create long-term solutions.
  • Collaborate with other teams to support customer needs and product experience.

Requirements

  • Minimum 2 years of relevant experience in technical support or a similar role.
  • Ability to navigate Linux, macOS, and Windows shells and operating systems.
  • Knowledge of PostgreSQL.
  • Knowledge of cloud computing platforms such as Azure and AWS.
  • Knowledge of Intercom or a similar ticketing system.
  • Understanding of B2B SaaS products, IT security, and data platforms.
  • Ability to translate complex technical details into simple, understandable terms.
  • Strong interpersonal skills and ability to work with customers and cross-functional teams.

Benefits

  • Remote-first role with the ability to work from anywhere.
  • Competitive compensation.
  • Flexible paid time off.
  • Laptop reimbursement.
  • Ongoing training, development, and career growth opportunities.
  • Opportunity to learn and evolve with an open stack of technologies.
  • Work on high-complexity problems and active feature development.
  • Collaborative global team culture with room to make an impact quickly.

Interested in this position?

Apply directly on the company website

Apply Now

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