Senior Strategic Customer Success Manager

11 hours, 43 minutes ago
Full-time
Senior
Customer and Technical Support
Enable

Enable

Enable is a company that provides collaborative B2B rebate management software to help manufacturers, distributors, and retailers turn rebates into a strategic growth engine. Their platform enables better management of rebate programs, driving trading ...

Internet Software & Services
501-1000
Founded 2016
$156M raised

Description

  • Own the customer success strategy and global account plans for a portfolio of strategic enterprise customers.
  • Build trusted, multi-threaded relationships with C-suite executives, economic buyers, champions, and stakeholders.
  • Establish joint executive sponsorship and position Enable as a long-term strategic advisor.
  • Drive product adoption, measurable value realization, retention, renewals, upsells, and multi-entity expansion.
  • Maintain account records, renewal and expansion forecasts in Hook, Salesforce, and Clari.
  • Apply MEDDPICC and Force Management methodologies to qualify opportunities and execute account strategies.
  • Identify at-risk accounts, mitigate churn, and manage NPS, CSAT, and customer advocacy opportunities.
  • Partner with Sales, Solutions Consulting, Product, Marketing, Enterprise Services, and other teams to coordinate customer outcomes and advocate for client priorities.
  • Lead executive-level discussions on ROI, operational efficiency, risk mitigation, and strategic value.
  • Develop strategic customers into advocates that strengthen Enable’s market position.

Requirements

  • 6+ years of SaaS Customer Success management experience.
  • Experience managing Strategic and Enterprise customer segments.
  • Proven ability to develop and execute strategic account plans that drive measurable retention and expansion outcomes.
  • Experience partnering with Revenue or Sales teams on renewals, upselling, and account growth.
  • Strong executive communication, stakeholder management, and relationship-building skills, including influencing C-suite stakeholders.
  • Ability to coordinate senior internal and external stakeholders, prioritize competing demands, and act as an escalation point.
  • Strong cross-functional collaboration skills and adaptability in a fast-changing environment.
  • Ability to travel up to 25% and meet customers onsite regularly.
  • Experience in rebate, pricing, or supply chain industries (preferred).
  • Familiarity with Enable or Flintfox offerings, Customer Success certifications, or Force Management, MEDDPICC, or comparable methodologies (preferred).

Benefits

  • Paid time off for rest and recharge.
  • Comprehensive health and life insurance for employees and families.
  • Retirement savings plan.
  • Performance-based bonus plan.
  • Equity program with additional options tied to tenure and performance.
  • Internal mobility and career-growth opportunities.
  • Professional training through workshops and courses.
  • Pet-friendly offices.

Interested in this position?

Apply directly on the company website

Apply Now

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