RemoteLeaf Logo
Log in Sign up

Client Success Manager, West (R-20154)

12 hours, 28 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Dun & Bradstreet

Dun & Bradstreet

Dun & Bradstreet specializes in providing comprehensive business data analytics and insights, enabling organizations to enhance their sales and marketing strategies, manage global supply chains, and mitigate credit risks through nearly two centuries of...

Professional Services
5001+
Founded 1841
View All Jobs 7

Description

  • Own the overall success of assigned client relationships, including adoption, value realization, satisfaction, customer health, maturity, and renewal support.
  • Monitor customer health, usage, adoption, risk, maturity, and growth signals, and share insights with Sales, Client Success leadership, and internal stakeholders.
  • Identify adoption barriers and use-case gaps, and recommend practical actions to improve client outcomes and value realization.
  • Maintain client value plans that connect business objectives, adoption priorities, success measures, and realized value.
  • Conduct regular client engagement and service reviews covering solution adoption, value progress, sentiment, and next steps.
  • Contribute customer health, adoption, value, and risk insights to T-Minus retention planning with Sales.
  • Identify risks to client business goals and coordinate mitigation or recovery plans with cross-functional teams.
  • Coordinate Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Legal, and other stakeholders to deliver customer success outcomes.
  • Capture and communicate client feedback, product improvement opportunities, adoption trends, and value evidence.
  • Maintain accurate CRM and internal-tool records for customer health, success planning, retention planning, and reporting.

Requirements

  • At least 5 years of experience in client support, customer success, relationship management, or a comparable post-sales customer-facing role.
  • Experience supporting clients using data, analytics, software, digital workflow, or business-information solutions.
  • Demonstrated ability to drive adoption, value realization, customer health visibility, and renewal readiness.
  • Knowledge of customer success practices, including success planning, maturity progression, risk mitigation, value realization, and stakeholder management.
  • Ability to interpret customer health indicators, usage trends, adoption data, CRM information, and client feedback to prioritize actions.
  • Strong relationship-building, collaboration, influencing, listening, presentation, and communication skills across business levels.
  • Client-focused commercial judgment while partnering with Sales, which retains ownership of pricing, contracts, quotas, and expansion sales.
  • Ability to discuss AI-enabled capabilities and automation in terms of customer value and business outcomes.
  • Self-directed, proactive problem solver with an ownership and continuous-learning mindset.
  • Fluency in English and relevant local-market languages where applicable, with willingness to travel up to 25%.

Benefits

  • Generous paid time off that increases with tenure.
  • Up to 16 weeks of fully paid parental leave after one year of employment.
  • Paid sick time for employees and family care.
  • Education assistance and extensive training resources.
  • Paid volunteer days and donation matching through the Do Good Program.
  • 401(k) plan with company matching.
  • Health and wellness benefits, including discounted Wellhub membership.
  • Medical, dental, and vision insurance for employees and eligible family members.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HighLevel

Director, Customer Retention

HighLevel 201-500 Internet Software & Services

HighLevel is seeking a Director of Customer Retention to lead its global retention and de-escalation organization, improving early customer success, reducing churn, and protecting recurring revenue across its SaaS platform.

United States Full-time Executive Customer Success Manager
$160k-$195k
11 hours, 43 minutes ago
Enable

Senior Strategic Customer Success Manager

Enable 501-1000 Internet Software & Services

Enable is seeking a Senior Strategic Customer Success Manager to lead success, retention, and expansion for its largest global enterprise customers across its pricing and rebate management platform.

Canada Full-time Senior Customer Success Manager
$97k-$138k
Salesforce
11 hours, 43 minutes ago
Pattern

Customer Success Junior

Pattern 1001-5000 Internet Software & Services

Pattern is hiring a remote Customer Success Manager in Brazil to help ecommerce clients maximize measurable results from its Ad Signals advertising technology platform.

Brazil Full-time Junior Customer Success Manager
Digital Marketing E-commerce Google Ads TikTok
12 hours, 28 minutes ago
PointClickCare

Scaled Customer Engagement Manager (9-month contract)

PointClickCare 1001-5000 Health Care Providers & Services

PointClickCare is seeking a Scaled Customer Engagement Manager to drive customer adoption, retention, and value realization through data-informed digital programs for Senior Care and Acute & Payer customers.

United States Contract Mid Level Customer Success Manager
$133k-$166k
CRM Email Marketing HTML Salesforce
1 day, 9 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers