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Client Success Manager, Chicago/Midwest (R-20152)

12 hours, 28 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Dun & Bradstreet

Dun & Bradstreet

Dun & Bradstreet specializes in providing comprehensive business data analytics and insights, enabling organizations to enhance their sales and marketing strategies, manage global supply chains, and mitigate credit risks through nearly two centuries of...

Professional Services
5001+
Founded 1841
View All Jobs 7

Description

  • Own the overall success of assigned client relationships, including adoption, value realization, satisfaction, customer health, maturity, and renewal support.
  • Monitor customer health, usage, adoption, risk, maturity, and growth signals; share insights with Sales, Client Success leadership, and internal stakeholders.
  • Identify adoption barriers and use-case gaps, and recommend practical actions to improve customer outcomes.
  • Maintain client value plans linking business objectives, adoption priorities, success measures, and realized value.
  • Conduct regular client engagement, service reviews, and business-outcome discussions.
  • Contribute customer health, value, adoption, and risk input to T-Minus retention planning with Sales.
  • Identify risks to client goals and coordinate risk-mitigation or recovery plans with cross-functional teams.
  • Coordinate stakeholders across Sales, Product, Data, Technology, Delivery, Customer Service, Finance, and Legal to achieve client-success outcomes.
  • Capture and communicate voice-of-the-client feedback, adoption trends, value evidence, and product or service improvement opportunities.
  • Maintain accurate CRM and internal-tool records for success planning, customer health visibility, retention planning, and reporting.

Requirements

  • At least 5 years of experience in client support, customer success, relationship management, or a comparable post-sales customer-facing role.
  • Experience supporting clients using data, analytics, software, digital workflow, or business-information solutions.
  • Customer success or account servicing experience driving adoption, value realization, customer health visibility, and renewal readiness.
  • Knowledge of customer success practices, including success planning, customer maturity progression, value realization, retention planning, and risk mitigation.
  • Ability to interpret customer health indicators, usage trends, adoption data, CRM information, and customer feedback to prioritize actions.
  • Strong relationship-building, collaboration, influencing, listening, presentation, and communication skills across business levels.
  • Ability to discuss AI-enabled capabilities and automation opportunities from a customer-value perspective.
  • Client-focused approach with commercial awareness and understanding that Sales owns pricing, contracts, quotas, and expansion contracting.
  • Self-directed, proactive problem solver with an ownership and continuous-learning mindset.
  • Fluency in English and relevant local-market languages where applicable, with willingness to travel up to 25%.

Benefits

  • Generous paid time off that increases with tenure.
  • Up to 16 weeks of fully paid parental leave after one year of employment.
  • Paid sick time for employees and family care.
  • Education assistance and extensive training resources.
  • Paid volunteer days and donation matching through the Do Good Program.
  • Competitive 401(k) with company matching.
  • Health and wellness benefits, including discounted Wellhub membership.
  • Medical, dental, and vision insurance for employees and eligible dependents.

Interested in this position?

Apply directly on the company website

Apply Now

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