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Client Success Director, West (R-20150)

12 hours, 36 minutes ago
United States
Full-time
Executive
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Dun & Bradstreet

Dun & Bradstreet

Dun & Bradstreet specializes in providing comprehensive business data analytics and insights, enabling organizations to enhance their sales and marketing strategies, manage global supply chains, and mitigate credit risks through nearly two centuries of...

Professional Services
5001+
Founded 1841
View All Jobs 7

Description

  • Own the full client-success lifecycle for assigned strategic global and enterprise accounts, including adoption, value realization, satisfaction, and renewal support.
  • Serve as a trusted advisor to executive customer stakeholders and align D&B capabilities with measurable business outcomes.
  • Lead customer maturity and transformation discussions to advance scalable, integrated use of D&B solutions.
  • Create and maintain strategic value plans linking solutions to customer goals, ROI, adoption priorities, and long-term success.
  • Lead executive service reviews to assess adoption, initiative progress, client sentiment, realized value, and next actions.
  • Guide T-Minus retention planning with Sales using customer health, value, maturity, risk, and stakeholder insights.
  • Identify risks to customer outcomes and coordinate mitigation or recovery plans with account teams and specialists.
  • Coordinate internal stakeholders across Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Marketing, Legal, and Customer Success.
  • Share voice-of-the-client feedback, product insights, customer risks, and service-improvement opportunities with internal leadership.
  • Maintain accurate CRM and internal-tool records for account planning, customer health, value plans, retention planning, and reporting.

Requirements

  • 10+ years of experience serving large global enterprise clients in customer success, strategic account management, value realization, retention strategy, or comparable senior post-sales roles.
  • Experience supporting complex enterprise solutions, preferably in data, analytics, technology, or highly integrated business solutions.
  • Proven record of driving retention through client success engagements, renewal readiness, value planning, and risk mitigation.
  • Ability to build trusted relationships with senior executives, including CIOs, CTOs, CDOs, CFOs, and other customer leaders.
  • Strong communication, presentation, listening, stakeholder-influence, and interpersonal skills.
  • Expertise in service management, strategic account planning, ROI and value planning, external service reviews, customer maturity, and retention planning.
  • Ability to identify risks to customer outcomes and develop mitigation or recovery plans with cross-functional teams.
  • Industry knowledge relevant to the assigned client base and ability to advise on peer practices, automation opportunities, and effective solution use.
  • Understanding of AI-enabled business value, adoption, automation use cases, and maturity considerations without owning technical implementation.
  • Ability to work independently in a complex matrix environment; fluency in English and relevant local-market languages where applicable; willingness to travel up to 25%.

Benefits

  • Generous paid time off that increases with tenure.
  • Up to 16 weeks of fully paid parental leave after one year of employment.
  • Paid sick leave for employees and family care.
  • Education assistance and extensive training resources.
  • Paid volunteer days and donation matching through the Do Good Program.
  • Competitive 401(k) with company matching.
  • Health and wellness benefits, including discounted Wellhub membership.
  • Medical, dental, and vision insurance for employees and eligible dependents.

Interested in this position?

Apply directly on the company website

Apply Now

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