Collections Supervisor

1 month, 3 weeks ago
Full-time
Senior
Operations
Empower Brands

Empower Brands

Empower Brands provides a comprehensive franchise platform that supports both commercial and residential brands, offering franchisees essential systems, processes, and resources to ensure their success from the initial signing of their franchise agreem...

Professional Services
51-250
Founded 2008

Description

  • Supervise 5-6 AR collectors managing more than $15M in receivables across seven markets.
  • Hold weekly one-on-one meetings with collectors to review portfolio progress and performance.
  • Track team KPIs including DSO, collection efficiency, past-due percentage, contact rate, promise-to-pay conversion, and clean account percentage.
  • Coach, train, onboard, and develop collectors while managing cross-training and market coverage.
  • Conduct performance reviews and address underperformance directly.
  • Serve as the escalation point for complex collection disputes, high-balance accounts, and customer issues.
  • Review and approve write-off recommendations within company authorization thresholds.
  • Ensure collection activity is documented accurately in Sage Intacct with required follow-up dates, notes, and reason codes.
  • Monitor the AR aging report daily and prevent accounts from remaining untouched for more than 14 days.
  • Oversee portal invoice submission compliance and support monthly billing activities when needed.

Requirements

  • 5+ years of accounts receivable or collections experience in a B2B commercial environment.
  • 2+ years of supervisory experience directly managing AR collectors or a collections team.
  • Experience with Sage Intacct strongly preferred; experience with ERP systems such as SAP, Oracle, or NetSuite is also considered.
  • Demonstrated ability to reduce DSO, improve collection efficiency, and manage team performance through KPIs.
  • Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis.
  • Strong communication skills for customer-facing escalation calls and coordination with Operations and Finance leadership.
  • Experience in a multi-entity, multi-market environment preferred.
  • Experience with customer billing portals such as Coupa, Ariba, or similar is preferred.
  • Background in commercial cleaning, facilities management, janitorial services, or franchise operations is preferred.
  • Experience in a private equity-backed or high-growth environment is preferred.
  • Familiarity with AR cleanup or remediation projects involving large volumes of aged receivables is preferred.
  • Knowledge of bankruptcy procedures as they relate to accounts receivable is preferred.

Benefits

  • Equal opportunity employer committed to diversity and inclusion.
  • Hiring decisions based on qualifications, merit, and business needs.
  • At-will employment relationship.
  • Opportunity to work across multiple brands and markets within Empower Brands.
  • Exposure to a private equity-backed, growth-focused organization.

Interested in this position?

Apply directly on the company website

Apply Now

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