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Customer Success Manager - EMPBRPA01

27 minutes ago
South Africa
Contract
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Employmate

Employmate

Employmate is a company that offers full-time remote staffing solutions and continuous management support to help businesses scale and succeed. They provide tailored candidate connections, set up entire departments, and equip teams with the best tools ...

Professional Services
View All Jobs 16

Description

  • Conduct welcome calls and structured 45-minute Zoom onboarding sessions for new members.
  • Guide members through the platform, confirm next steps, and help establish weekly commitments and onboarding milestones.
  • Review member profiles, goals, and strategy recommendations before client calls.
  • Build strong client relationships through proactive communication and regular follow-up.
  • Monitor engagement, identify members at risk of disengaging, and take action to restore momentum.
  • Follow up by phone, SMS, and email when clients fall behind on agreed actions.
  • Respond to client queries promptly and professionally throughout the onboarding and deal-readiness journey.
  • Support members with basic feasibility checks, deal understanding, and general guidance.
  • Adapt communication styles to different personality types and handle objections with empathy and professionalism.
  • Maintain accurate CRM notes, track client activity, and provide leadership with clear visibility into progress and performance.

Requirements

  • Previous experience in client success, relationship management, account management, sales, or customer onboarding.
  • Exceptional spoken and written English communication skills.
  • Confident, professional, and engaging presence on Zoom calls.
  • Strong people skills with the ability to build rapport quickly.
  • Ability to ask thoughtful questions, guide conversations effectively, and hold clients accountable.
  • High emotional intelligence, strong listening skills, and strong attention to detail.
  • Proactive mindset with the ability to identify issues before they escalate.
  • Comfortable using CRM systems and digital platforms, including GoHighLevel or similar CRM systems.
  • Ability to work Australian business hours consistently.
  • Experience working with high value or high touch clients is highly regarded.
  • Exposure to property, real estate, coaching, or investment industries is preferred.
  • Understanding of personality or behavioural assessment frameworks is preferred.
  • Interest in AI-powered platforms and technology-enabled businesses is preferred.

Benefits

  • Fully remote role within a fast-growing Australian business.
  • Salary of R23,000 to R29,000 per month based on experience.
  • Long-term career growth opportunities.
  • Collaborative and supportive team environment.
  • Performance-focused culture with direct exposure to leadership.
  • Opportunity to work within an innovative AI and property education business.
  • Ongoing professional development and training.
  • Flexible and modern online working environment.

Interested in this position?

Apply directly on the company website

Apply Now

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