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Retention Specialist (1 PM - 10 PM UK timezone)

1 day, 9 hours ago
Egypt, Morocco
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
ELVTR

ELVTR

ELVTR is transforming the education sector by offering live online classes taught by experienced industry leaders to aspiring professionals.

Diversified Consumer Services
51-250
Founded 2020
View All Jobs 12

Description

  • Handle refunds, client retention, billing inquiries, and overdue accounts.
  • Provide administrative support to the sales team, including calendar management and appointment scheduling.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
  • Coordinate with marketing, finance, and operations to keep sales processes running smoothly.
  • Maintain accurate customer records in CRM systems and other databases.
  • Build strong relationships with customers and colleagues through phone and email communication.

Requirements

  • 3+ years of experience in sales, customer retention, or a similar role.
  • Excellent phone and email communication skills with the ability to build strong relationships.
  • Strong organizational skills and attention to detail.
  • Experience with a CRM system is preferred.
  • Ability to multitask and prioritize competing demands in a fast-paced environment.
  • Positive attitude, self-starter mindset, and team-player approach.
  • Full-time availability for a remote shift from 1 PM to 10 PM UK time.

Benefits

  • Competitive salary with performance-based bonuses.
  • Gym membership reimbursements.
  • Mental health benefits.
  • Generous vacation allowance.
  • Free access to all ELVTR courses.
  • Remote work flexibility.
  • Opportunities for professional development and internal growth.

Interested in this position?

Apply directly on the company website

Apply Now

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