Customer Success Manager

3 weeks, 5 days ago
Full-time
Mid Level
Customer and Technical Support
Elite Technology

Elite Technology

Elite Technology provides telecommunication solutions with a focus on system design, integration, and maintenance. Offering effective solutions from top vendors like Ericsson and Huawei, we specialize in Atoll radio network planning and iBwave building...

Diversified Telecommunication Services
1-10
Founded 2020

Description

  • Drive customer adoption and value realization by promoting effective use of Elite’s solutions and features.
  • Build and maintain long-term customer relationships that support satisfaction, renewals, and expansion.
  • Identify at-risk accounts, address customer concerns, and implement retention strategies.
  • Deliver customized onboarding, training programs, webinars, workshops, and power-hour sessions.
  • Maintain proactive communication with customers, provide updates, gather feedback, and resolve issues.
  • Collaborate with Sales, Services, Support, Product, and Engineering teams to improve service delivery and growth opportunities.
  • Perform additional duties supporting departmental and company objectives.

Requirements

  • Bachelor’s degree or equivalent education and experience.
  • 3–5 years of experience in customer success, account management, or a related field.
  • 2+ years of experience in legal technology or fintech, preferably in SaaS, enterprise technology, or B2B environments.
  • Experience managing large, complex accounts with multiple stakeholders.
  • Experience delivering customer education, onboarding, training, and strategic or tactical workshops.
  • Understanding of customer success metrics and data-driven strategies for retention, expansion, and upsell.
  • Expertise in risk management, churn mitigation, and turning around at-risk accounts.
  • Strong cross-functional collaboration skills and experience influencing C-suite executives and decision-makers.
  • Proficiency with customer success and analytics tools such as Salesforce and Gainsight.
  • Ability to travel 10–25%; remote work requires residence in the EST or CST time zones, U.S. work authorization, and no employer sponsorship.

Benefits

  • $112,500–$125,000 base salary plus variable compensation.
  • Health, dental, and vision coverage.
  • Retirement savings plan with employer contribution.
  • Professional development opportunities.
  • Paid time off and generous global parental leave.
  • Wellness initiatives, Employee Assistance Program, and free Calm premium subscription.
  • Employee discount program.
  • Flexible remote work model with hybrid options at select offices.

Interested in this position?

Apply directly on the company website

Apply Now

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