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Client Account Manager

2 months ago
Australia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Elite Technology

Elite Technology

Elite Technology provides telecommunication solutions with a focus on system design, integration, and maintenance. Offering effective solutions from top vendors like Ericsson and Huawei, we specialize in Atoll radio network planning and iBwave building...

Diversified Telecommunication Services
1-10
Founded 2020
View All Jobs 16

Description

  • Own a portfolio of strategic clients as the primary point of contact and trusted advisor.
  • Build deep relationships with executive and operational stakeholders across assigned accounts.
  • Develop and maintain account plans that define growth strategy, risks, and success metrics.
  • Maintain accurate CRM records, forecasts, and opportunity tracking.
  • Identify and execute upsell and cross-sell opportunities aligned to client goals.
  • Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos.
  • Lead onboarding, adoption strategy, and ongoing success planning for customers.
  • Deliver training sessions, webinars, and strategic workshops.
  • Monitor account health, usage trends, and engagement data to identify at-risk accounts and mitigation actions.
  • Act as an internal customer advocate across Product, Engineering, Support, Marketing, Services, and Sales.

Requirements

  • Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent experience.
  • 3–5 years of experience in Account Management, Customer Success, or Strategic SaaS Sales in enterprise or high-growth environments.
  • Proven success managing complex, multi-stakeholder accounts with retention and expansion outcomes.
  • Preferred experience in legal tech, fintech, or enterprise SaaS environments, including on-prem to cloud migrations.
  • Strong commercial acumen with the ability to build pipeline, forecast accurately, and close expansion opportunities.
  • Hands-on experience with Customer Success platforms such as Gainsight, Totango, ChurnZero, or Catalyst.
  • Advanced proficiency with CRM systems; Salesforce is preferred.
  • Data-driven mindset with the ability to translate usage, engagement, and financial metrics into account strategies.
  • Demonstrated ability to identify and mitigate churn risk through proactive intervention and structured success planning.
  • Exceptional executive communication skills with experience influencing C-suite and senior decision-makers.
  • Strong cross-functional leadership skills and experience partnering with Sales, Product, Services, and Support teams.
  • Experience delivering customer enablement programs, including onboarding, training sessions, and strategic business reviews.
  • Ability to travel more than 50% as business needs require.
  • Must be legally authorized to work in Australia; sponsorship is not provided.
  • Role requires moderate physical capacity, including frequent lifting, bending, or standing for 20–50 lbs.

Benefits

  • Competitive compensation package.
  • Comprehensive healthcare coverage, including health, dental, and vision.
  • Retirement savings plan with employer contribution.
  • Professional development opportunities.
  • Time off.
  • Wellness initiatives.
  • Employee Assistance Program.
  • Generous global parental leave.
  • Free premium Calm subscription.
  • Employee discount program.
  • Flexible remote work model with home-country workspace choice and optional hybrid office access in select locations.

Interested in this position?

Apply directly on the company website

Apply Now

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