Enterprise Core Customer Success Manager

1 hour, 40 minutes ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Manage Samsara’s largest and most complex customer accounts to drive adoption and long-term value.
  • Lead strategic customer engagements to understand current operations and identify workflow improvements.
  • Architect joint success plans with clear objectives, metrics, and timelines.
  • Orchestrate executive business reviews and align multi-year customer transformations with Samsara’s roadmap.
  • Partner cross-functionally with Sales, Support, Sales Engineering, and Product on mission-critical initiatives.
  • Influence internal roadmaps across Product, Finance, and Support to advance customer outcomes.
  • Translate deep platform knowledge into strategic results for customers across industries such as construction and transportation.
  • Champion Samsara’s cultural principles while helping scale the team globally.

Requirements

  • 6+ years of work experience, with recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
  • Mastery of priority management and emotional intelligence for leading high-stakes, Fortune 500 partnerships.
  • Proven ability to anticipate strategic obstacles and resolve complex challenges under pressure.
  • Strong communication skills across executive leadership, technical teams, and end users, both internally and externally.
  • Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
  • Bachelor’s degree from a 4-year institution.
  • Ability to travel up to 25-40%.
  • Strong bias for action, ability to think big, and insistence on high standards (preferred).
  • Ability to thrive in an unstructured, dynamic, and change-heavy environment (preferred).

Benefits

  • Annual on-target earnings (OTE) range of $97,877.50 to $131,600 USD, depending on city of residence.
  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Public company equity opportunity and potential for above-market compensation growth.

Interested in this position?

Apply directly on the company website

Apply Now

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