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Technical Writer

2 weeks, 4 days ago
United States
Full-time
Senior
Technical Writer
Technical Writing and Documentation
Agile Confluence Git
Apply Now
Element Solutions

Element Solutions

Element Solutions is a human-centered agency specializing in government modernization and digital transformation, offering expertise in DevOps, FHIR, and data analytics.

Professional Services
11-50
Founded 2009
View All Jobs 10

Description

  • Develop, maintain, and update technical documentation, system manuals, SOPs, and operational guides.
  • Create clear documentation for both technical and non-technical audiences.
  • Produce and maintain end-user training materials, including guides, job aids, knowledge base articles, and instructional content.
  • Ensure documentation complies with federal standards, including DoD 5015.2 records management and Section 508 accessibility requirements.
  • Collaborate with product owners, business analysts, developers, and SMEs to gather requirements and verify technical accuracy.
  • Translate complex technical and system information into structured, accessible content for users and stakeholders.
  • Maintain version control and keep documentation current with system updates, releases, and process changes.
  • Participate in proposal reviews and documentation quality assurance, including grammar, consistency, and 508 compliance.
  • Ensure consistency in tone, formatting, terminology, and branding across documentation deliverables.

Requirements

  • Bachelor’s degree in English, Communications, Technical Writing, Information Systems, or a related field, or equivalent experience.
  • 5+ years of experience in technical writing, documentation development, or related roles in federal or enterprise environments.
  • Proven experience developing SOPs, technical manuals, and structured operational documentation.
  • Experience working in federal government environments with strong knowledge of documentation standards and compliance requirements.
  • Experience supporting CMS programs or similar healthcare government initiatives is required.
  • Knowledge of Section 508 accessibility standards for documentation and training materials.
  • Familiarity with DoD 5015.2 documentation and records management standards or equivalent federal frameworks.
  • Experience developing end-user training materials and instructional content for digital systems or enterprise applications.
  • Strong editing, proofreading, and quality assurance skills, including proposal and technical document reviews.
  • Ability to work with cross-functional teams including product, engineering, and business stakeholders.
  • Strong written and verbal communication skills.
  • High attention to detail and the ability to translate complex technical concepts into clear, user-focused content.
  • Ability to manage multiple priorities in a fast-paced, regulated environment.
  • US Citizenship or Permanent Residency required.
  • Must reside in the Continental US.
  • Public trust background check or security clearance may be required depending on the agency.
  • Experience with content management systems such as Confluence, SharePoint, or similar platforms, and Google Drive, is preferred.
  • Familiarity with Agile development environments and iterative documentation practices is preferred.
  • Experience supporting healthcare enrollment systems, eligibility platforms, or federal digital services is preferred.
  • Experience working in large-scale federal IT programs or consulting environments is preferred.

Benefits

  • Competitive salary of $110,000-$120,000 per year.
  • Remote-first work environment.
  • Health care, dental, vision, and life insurance benefits.
  • 401(k) retirement plan.
  • Paid time off, including PTO and holidays.
  • Other paid leave required by law may be provided.
  • Opportunity to work on impactful federal digital transformation work.

Interested in this position?

Apply directly on the company website

Apply Now

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