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Senior Customer Architect (West)

1 week, 4 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Cybersecurity Elasticsearch Kibana Logstash
Apply Now
Elastic

Elastic

Elastic is a leading platform for search-powered solutions, providing real-time insights and making data usable for developers and enterprises worldwide.

Internet Software & Services
1K-5K
Founded 2010
View All Jobs 65

Description

  • Collaborate with account teams, including the Account Executive and Solutions Architect, to provide ongoing technical coverage and customer support.
  • Define technical success plans for each customer based on their goals and critical metrics.
  • Guide customers from onboarding through adoption to sustained use of Elastic solutions.
  • Translate customer business needs into technical requirements for Elastic solutions.
  • Identify and remove technical friction to improve implementation and adoption.
  • Liaise between customers and support teams to improve issue resolution and the customer experience.
  • Work with services teams to deliver tailored technical solutions for customer needs.
  • Review customer consumption patterns and recommend upgrades or enhancements that increase value and usage.
  • Identify expansion opportunities and support ARR growth through increased solution consumption.
  • Build and maintain strong customer relationships as a trusted technical advisor.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
  • Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
  • Hands-on experience with Elastic solutions or equivalent technologies.
  • Experience with Observability, Security, Enterprise Search, or the Elastic stack, including Elasticsearch, Logstash, and Kibana, is a plus.
  • Ability to align technical solutions with customer business objectives.
  • Excellent communication and presentation skills.
  • Strong relationship-building and collaboration skills with customers and internal teams.
  • Proven problem-solving ability and a track record of delivering innovative solutions.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Located in Pacific time zone.

Benefits

  • Competitive pay based on the work you do, not your previous salary.
  • Base salary plus variable compensation with a 70/30 pay mix and OTE range of $153,500 to $242,900 USD.
  • Eligibility to participate in Elastic’s stock program.
  • Company-matched 401(k) with dollar-for-dollar matching up to 6% of eligible earnings.
  • Health coverage for you and your family in many locations.
  • Flexible locations and schedules for many roles.
  • Generous vacation time each year.
  • 16 weeks of parental leave minimum.

Interested in this position?

Apply directly on the company website

Apply Now

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