Enterprise Customer Success Manager

51 minutes ago
Full-time
Junior
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Develop and execute customer success plans aligned with customers’ desired business outcomes.
  • Ensure customers realize maximum value from their Connecteam investment and fully use their licenses.
  • Consult with customers to solve problems and help them achieve their goals.
  • Analyze customer data to track progress and identify opportunities for improvement.
  • Stay current on industry trends and best practices relevant to customer success and workforce management.
  • Collaborate with cross-functional teams to ensure customer success.
  • Work with customers to create new use cases and success stories.
  • Resolve escalated customer issues quickly by leveraging resources across the company.

Requirements

  • 2+ years of experience in B2B SaaS.
  • Customer-facing experience.
  • Strong written and verbal communication skills.
  • Ability to work independently, lead initiatives, and thrive in a fast-paced environment.
  • Experience helping customers deploy products and realize product value.
  • Experience building relationships with senior business and platform stakeholders.
  • Team-oriented mindset with openness to feedback and continuous improvement.
  • Preferred experience working in a global team or international company.
  • Preferred background in HR Tech, Workforce Management, or related industries.
  • Preferred experience in an international, remote-first SaaS company.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k) retirement plan.
  • Salary range of $100K-$120K.
  • Fully remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Customer Success Manager to support a portfolio of customers using its platform, helping them achieve their goals through proactive guidance, issue resolution, and account growth.

CRM Email Marketing Salesforce
21 minutes ago

Customer Success Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring a Customer Success Manager to support about 40 customers using its platform, helping them achieve their goals and grow their businesses through proactive guidance, issue resolution, and account strategy.

CRM Email Marketing Salesforce
51 minutes ago

Learning Engagement Consultant (LEC)

360Learning 251-1K Diversified Consumer Services

360Learning is hiring a remote Learning Engagement Consultant in Canada to help customers launch and adopt its collaborative learning platform and drive successful learning experiences.

Trello
1 hour, 11 minutes ago

Customer Success Manager, German Speaker

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a remote Customer Success Manager in Stuttgart to manage a portfolio of enterprise accounts, strengthen customer relationships, and drive retention, revenue realization, and long-term customer value.

AWS Azure GCP MongoDB
1 hour, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers