Enterprise Customer Success Manager

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised

Description

  • Develop and execute customer success plans aligned with customers’ desired business outcomes.
  • Ensure customers realize maximum value from their Connecteam investment and fully use their licenses.
  • Consult with customers to solve problems and help them achieve their goals.
  • Analyze customer data to track progress and identify opportunities for improvement.
  • Stay current on industry trends and best practices relevant to customer success and workforce management.
  • Collaborate with cross-functional teams to ensure customer success.
  • Work with customers to create new use cases and success stories.
  • Resolve escalated customer issues quickly by leveraging resources across the company.

Requirements

  • 2+ years of experience in B2B SaaS.
  • Customer-facing experience.
  • Strong written and verbal communication skills.
  • Ability to work independently, lead initiatives, and thrive in a fast-paced environment.
  • Experience helping customers deploy products and realize product value.
  • Experience building relationships with senior business and platform stakeholders.
  • Team-oriented mindset with openness to feedback and continuous improvement.
  • Preferred experience working in a global team or international company.
  • Preferred background in HR Tech, Workforce Management, or related industries.
  • Preferred experience in an international, remote-first SaaS company.

Benefits

  • Medical coverage.
  • Insurance plan.
  • Paid time off for vacation and sick days.
  • 401(k) retirement plan.
  • Salary range of $100K-$120K.
  • Fully remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Renewal Manager, Scaled

HubSpot 5K-10K Media

HubSpot is hiring an Associate Renewal Manager, Scaled to manage a high-volume book of business, protect retention, and drive accurate, timely renewals for its scaled customer segment.

CRM Google Tag Manager HubSpot
7 hours, 35 minutes ago

Senior Trial Success Manager

Samsara 1K-5K IT Services

Samsara is hiring a remote Sr. Trial Success Manager to lead enterprise trial execution and help prospective customers realize the value of its connected operations platform.

CRM Salesforce
7 hours, 50 minutes ago

Customer Strategy Associate

rediem 1-10 information technology & services

rediem is hiring a Customer Success Manager to own a portfolio of Shopify brand relationships and help them launch, optimize, and grow omnichannel loyalty programs across the company’s platform.

E-commerce Shopify
8 hours, 5 minutes ago

Customer Success Manager - Logistics

Charger Logistics 251-1K Road & Rail

Charger Logistics Inc. is hiring an Account Management professional to support customer relationships, pricing, and business growth within its North America transportation and logistics operations.

CRM
8 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers