Cloud Billing Associate

7 hours, 6 minutes ago
Full-time
Mid Level
Operations
Elastic

Elastic

Elastic is a leading platform for search-powered solutions, providing real-time insights and making data usable for developers and enterprises worldwide.

Internet Software & Services
1K-5K
Founded 2010

Description

  • Support the cloud billing and invoicing process, including suspension, termination, bad debt, and credit card processing.
  • Manage, prioritize, and track cases in a case management system.
  • Reconcile accounts and generate reconciliation reports from multiple platforms.
  • Respond to customer cloud billing disputes and field inquiries via email and sometimes by phone.
  • Process Return Authorizations and Credit Memos in NetSuite.
  • Collaborate with Support, Legal, OrderOps, Engineering, and the Cloud Billing Engineering team to resolve advanced billing and contract issues.
  • Review and verify accounts subject to suspension due to nonpayment.
  • Perform light collections for monthly subscribers through a credit card payment platform.
  • Submit invoices through third-party payment platforms and evidence for chargeback disputes.
  • Perform root cause analysis and identify process improvements for billing workflows.

Requirements

  • 3-5 years of professional experience in billing operations or a related financial operations role.
  • Work schedule flexibility to work on day 1 of each quarter-end calendar day, even if it falls on a holiday or weekend, and to work U.S. hours for at least the first 1-2 days of each month.
  • Strong verbal and written communication skills.
  • Strong attention to detail.
  • Creative problem-solving skills.
  • Ability to work independently and prioritize in a distributed, dynamic, fast-paced environment.
  • Ability to interact effectively with customers and cross-functional teams.
  • Experience working with a case management system.
  • Proficiency in MS Excel or Google Sheets, including VLOOKUP, pivot tables, and analysis.
  • Basic proficiency in SQL or another query language and/or Excel macros.
  • Preferred: understanding of cloud technologies and cloud billing models such as AWS, Azure, or Google Cloud.
  • Preferred: experience with NetSuite, Salesforce, and Stripe.
  • Preferred: comfort using basic AI tools to improve efficiency and support day-to-day operations.

Benefits

  • Competitive pay based on the work you do, not your previous salary.
  • Health coverage for you and your family in many locations.
  • Flexible locations and schedules for many roles.
  • Generous vacation days each year.
  • Up to 16 weeks of parental leave.
  • Up to $2,000 in company matching for financial donations and service.
  • Up to 40 hours each year for volunteer projects you choose.

Interested in this position?

Apply directly on the company website

Apply Now

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