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IT Systems Manager

2 weeks, 5 days ago
New Zealand
Full-time
Senior
Operations Manager
Cybersecurity
Apply Now
Education Perfect

Education Perfect

Education Perfect provides a comprehensive learning, assessment, and analytics platform tailored for K-12 education, designed to enhance teaching effectiveness through personalized, curriculum-aligned online resources and innovative tools like an AI-po...

Diversified Consumer Services
251-1K
Founded 2007
View All Jobs 10

Description

  • Lead and coach two IT Specialists across different time zones, providing prioritization and day-to-day guidance.
  • Own the IT support queue, including triage, assignment, resolution, and SLA performance monitoring.
  • Manage onboarding and offboarding technology provisioning, access setup, and secure deactivation for leavers.
  • Oversee hardware and peripheral procurement for new hires while maintaining budget and lead-time control.
  • Keep the asset register accurate and up to date across all IT equipment and records.
  • Support ISO 27001 audit readiness by preparing evidence, closing gaps, and coordinating with stakeholders.
  • Own the operational delivery of the migration from Zluri to Torii and ensure continuity of SaaS visibility.
  • Work cross-functionally with Engineering, Security, People, and leadership stakeholders to deliver IT outcomes.
  • Identify queue bottlenecks and implement practical improvements to IT operations and service levels.

Requirements

  • Proven experience leading or mentoring IT support teams, ideally in multi-time-zone or remote-first environments.
  • Strong hands-on experience managing IT support queues, triaging tickets, and delivering against SLAs.
  • Experience with onboarding and offboarding processes, including user provisioning, access management, and device setup.
  • Demonstrated experience managing hardware procurement and maintaining accurate asset registers.
  • Familiarity with SaaS management tools such as Torii, Zluri, or similar platforms.
  • Experience overseeing system implementations or migrations.
  • Solid understanding of information security practices, with exposure to ISO 27001 or a similar framework.
  • Experience working cross-functionally with stakeholders such as Engineering, Security, and People teams.
  • Strong problem-solving skills with the ability to identify bottlenecks and implement scalable improvements.
  • Comfort working in a high-growth or evolving environment while balancing operational work with longer-term improvements.

Benefits

  • Employee equity bonus plan.
  • Christmas shutdown leave with 3 extra paid days to bridge non-public holidays.
  • One paid volunteer day per year.
  • Option to purchase an extra week of annual leave.
  • Work from anywhere up to 90 days per year from a different state or country.
  • Pre-tax NZD $750 end-of-year wellness bonus.
  • Fully funded Southern Cross Wellbeing 1 health insurance plan, with optional add-ons and family cover.
  • Remote/hybrid home setup support, plus a NZD $50 monthly communication allowance for eligible employees.
  • Parental leave support, including full-pay top-up for primary caregivers, paid leave for secondary caregivers, and New Parents Leave.
  • 24/7 confidential Employee Assistance Program via Sonder, fully funded and available globally.
  • Learning and development opportunities through workshops, performance reviews, and ongoing development discussions.
  • Tenure recognition with bonus leave and cash rewards at 5, 10, and 15 years of service.
  • NZD $2,000 pre-tax referral bonus.
  • Access to Workride bike, e-bike, or scooter salary-sacrifice benefits.
  • Support groups and committees focused on wellbeing, DEI, environmental impact, and other community initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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