Customer Success Strategy & Operations Analytics

2 months, 2 weeks ago
Full-time
Mid Level
Data Science and Analytics
Edmentum

Edmentum

Edmentum provides adaptive curriculum and assessments to improve student achievement, empowering educators with personalized learning solutions and a focus on successful student outcomes.

Diversified Consumer Services
1K-5K
Founded 2000

Description

  • Design and maintain dashboards, reports, and a customer success metric dictionary across CRM and customer success platforms.
  • Build and manage renewal risk reporting frameworks to identify at-risk customers early.
  • Develop and refine customer health score models and analyze their impact on renewal forecasting.
  • Analyze implementation and adoption data to inform customer success strategy and product decisions.
  • Identify leading indicators of churn risk and translate findings into actionable guidance for customer success teams.
  • Own executive-level reporting for key customer segments and renewal cohorts.
  • Partner with Revenue Operations, Finance, and Data Operations to align definitions, resolve inconsistencies, and improve data quality.
  • Support CS Analytics leadership with reporting infrastructure, predictive models, and health analytics.

Requirements

  • 3+ years of experience in business intelligence, data analytics, or CX operations.
  • Proficiency in Excel, SQL, and data modeling.
  • Experience building dashboards in Tableau, Power BI, or a comparable platform.
  • Hands-on Salesforce experience for CRM reporting and data management.
  • Strong analytical and communication skills for technical and non-technical audiences.
  • High attention to data accuracy, reconciliation, and documentation.
  • Experience collaborating across cross-functional teams.
  • Experience with QA validation processes and auditable reporting workflows.
  • Familiarity with customer success platforms such as Planhat or Gainsight (preferred).
  • Experience with predictive analytics, health scoring, or retention risk modeling (preferred).
  • Knowledge of longitudinal data tracking, time-series analysis, or implementation analytics (preferred).
  • Passion for education and willingness to take on evolving responsibilities.

Benefits

  • Remote-first work environment.
  • Medical, dental, and vision insurance with multiple plan options.
  • 401(k) retirement plan with company matching.
  • Flexible Time Away Program.
  • 10 paid holidays, 2 floating holidays, and 1 wellness day.
  • Winter office closure at the end of December.
  • Resources that support employee wellness and overall well-being.
  • Salary range of $110,000-$120,000 USD.

Interested in this position?

Apply directly on the company website

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