Arrive Fresh Claims Analyst

1 day, 3 hours ago
Full-time
Mid Level
Operations
Arrive Logistics

Arrive Logistics

Arrive Logistics is a leading freight brokerage defining a new standard for service in the transportation industry through strategic solutions and relentless pursuit of perfection.

Air Freight & Logistics
1K-5K
Founded 2014
$335M raised

Description

  • Manage assigned cargo claims from initial filing through final resolution.
  • Investigate reefer claims involving temperature deviations, transit delays, shelf-life deterioration, pulp readings, and USDA inspections.
  • Negotiate and settle cargo loss, damage, shortage, and contamination claims within authorized limits.
  • Coordinate salvage, redistribution, or disposal of perishable freight in compliance with food safety requirements.
  • Collect and validate documentation such as temperature logs, bills of lading, inspections, and invoices.
  • Reconcile claim receivables and payables, secure releases, and execute assignments of rights.
  • Track claims trends, carrier performance, and recurring risks for leadership review.
  • Collaborate with Carrier Sales, Business Delivery, Legal, and Operational Risk on disputes and high-risk shipments.
  • Escalate complex, high-value, or litigated claims with recommended resolutions.
  • Monitor cold-chain compliance, carrier vetting, reefer certifications, temperature protocols, pre-cooling, and FSMA requirements.
  • Maintain claim records in TMS and claims systems while communicating status to customers and carriers.

Requirements

  • 3+ years of cargo claims management experience, preferably in 3PL, freight brokerage, or cargo insurance.
  • Deep knowledge of the Carmack Amendment, PACA guidelines, USDA standards, and FSMA requirements.
  • Experience handling high-value settlements and complex legal disputes.
  • Strong negotiation, conflict resolution, critical thinking, and decision-making skills.
  • Excellent organization and attention to detail in a fast-paced logistics environment.
  • Proficiency with Google Workspace, freight broker TMS platforms, and claims management software.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree in supply chain, business administration, finance, or a related field, or equivalent experience preferred.

Benefits

  • Medical, dental, vision, life, disability, and supplemental insurance coverage.
  • 401(k) program with company matching.
  • Paid holidays, vacation time, and wellness days.
  • 100% paid parental leave.
  • Free counseling sessions through the Employee Assistance Program.
  • Employee Resource Groups and referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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