Client Solutions Manager

1 day, 3 hours ago
Full-time
Junior
Customer and Technical Support
Edelweiss

Edelweiss

Edelweiss is the book industry's leading platform that revolutionizes the marketing, selling, discovery, and ordering of new titles. With a user base of over 240,000, Edelweiss offers innovative solutions like Edelweiss360, Edelweiss Analytics, and Ede...

Media
11-50
Founded 2002

Description

  • Build and manage relationships with independent bookstores and industry partners throughout the evaluation, onboarding, and adoption lifecycle.
  • Own outreach, demos, pipeline development, and account growth across assigned territories or retailer groups.
  • Understand bookstore operational workflows, pain points, and business goals to position Omnibus effectively.
  • Partner closely with Operational Solutions Engineers to guide stores through operational evaluation, onboarding, and rollout.
  • Help identify retailer concerns, workflow gaps, and adoption blockers, and coordinate internally to address them.
  • Represent Omnibus at trade shows, industry events, retailer meetings, and community gatherings.
  • Gather customer feedback, market intelligence, and emerging operational needs to inform product direction and messaging.
  • Develop long-term retailer relationships that drive adoption, referrals, testimonials, and account growth.

Requirements

  • Minimum 2 years of sales, account management, or customer-facing experience, ideally within publishing, bookselling, SaaS, or independent retail.
  • First-hand user-level familiarity with Edelweiss products.
  • Excellent interpersonal communication skills and strong customer orientation.
  • Confidence discussing both bookstore and publisher operational needs.
  • Ability to manage multiple relationships and priorities simultaneously.
  • Willingness to travel periodically for industry events, retailer meetings, and conferences.

Benefits

  • Base salary of $60,000–$70,000 USD plus a performance bonus tied to retailer adoption, onboarding progress, relationship development, and Omnibus growth goals.
  • Fully remote work environment within US time zones.
  • 36-hour work week.
  • Revenue-sharing program after one year.
  • PTO and sick time.
  • 401(k) with company match.
  • Health, vision, and dental insurance.
  • Short-term and long-term disability insurance, life and AD&D insurance, FSA for health and dependent care, fitness and home office stipends, and an Employee Assistance Program (EAP).

Interested in this position?

Apply directly on the company website

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