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Senior Customer Success Consultant

51 minutes ago
Australia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Compass Education

Compass Education

Compass Education is an information technology company that provides a web-based school management system connecting every aspect of a school community. Their software offers attendance tracking, student management, event organization, reporting, asses...

Education Services
251-1K
Founded 2009
$60M raised
View All Jobs

Description

  • Own the end-to-end consulting experience for a portfolio of key school accounts, including implementation, training, and ongoing partnership.
  • Lead complex implementations across the Compass product suite, including module adoption and partner integrations.
  • Design and own structured success plans for each school in the portfolio and lead EBRs and senior leadership conversations.
  • Build trusted relationships with senior school stakeholders and act as their primary strategic advisor.
  • Drive advocacy and reference-ability across the portfolio and position Compass as a strategic partner.
  • Use adoption and usage data to shape success plans, identify risk, and inform EBR conversations.
  • Partner with Sales and Product to identify and shape opportunities for schools to expand their use of Compass.
  • Represent the voice of key accounts internally to influence product, process, and service improvements.
  • Anticipate risks and act as an escalation point for complex or sensitive matters.
  • Mentor and uplift the wider Customer Success team by contributing to playbooks and best practices.

Requirements

  • Proven experience as a Senior Consultant or in a similar customer-facing, advisory, or implementation role managing complex, high-value accounts with senior stakeholders.
  • Strong understanding of the Australian school environment, or a proven ability to rapidly build deep domain knowledge in complex, regulated sectors.
  • Track record of driving outcomes independently, identifying problems, building solutions, and executing without waiting for direction.
  • Composure and credibility in front of executive audiences, including the ability to handle pushback and difficult conversations constructively.
  • Strong facilitation and stakeholder management skills.
  • High attention to detail with the ability to balance strategic thinking and hands-on delivery.
  • Commercial acumen and confidence operating in premium service environments.
  • Genuine AI fluency, demonstrated through day-to-day work.
  • Comprehensive knowledge of the Compass platform, confidence using it, or equivalent preferred.
  • Experience in education, such as primary or secondary teaching, school operations, or EdTech customer-facing roles, preferred.
  • A valid Employee Working With Children Check.
  • A satisfactory National Police Check.
  • Verification of unrestricted work rights in Australia.
  • A valid full Driver's Licence.

Benefits

  • Fully remote role based in Brisbane, with regular travel to schools and periodic in-person team gatherings.
  • Learning and development opportunities, including a dedicated professional development budget.
  • 24/7 access to an Employee Assistance Program with face-to-face, phone, and live chat support.
  • Parental leave program for both primary and secondary carers.
  • Regular team events, social budgets, and in-office perks such as team lunches and end-of-week socials.
  • Employee Referral Program.
  • Supportive, inclusive culture where employee voices are valued and heard.

Interested in this position?

Apply directly on the company website

Apply Now

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