RemoteLeaf Logo
Log in Sign up

Customer Success (Operations) Manager

2 months, 3 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 12

Description

  • Serve as the primary point of contact for designated clients on day-to-day operational matters.
  • Build and maintain trusted relationships with clients and key stakeholders.
  • Support clients from implementation through live operations and ensure successful solution delivery.
  • Resolve client issues and escalations by coordinating with internal teams to mitigate system problems and reach timely resolutions.
  • Identify client business needs, pain points, and organizational challenges to improve outcomes.
  • Maintain regular communication with clients through weekly status reporting and quarterly client reviews.
  • Track and report client health, key metrics, and KPIs such as support metrics, turnaround times, and ticket backlog volumes.
  • Lead tailored product demonstrations to promote additional HHAeXchange solutions.
  • Partner cross-functionally with product and sales teams to support client success and identify growth opportunities.
  • Travel to client sites, conferences, and industry events as needed to represent the company and support projects.

Requirements

  • Bachelor’s degree is required.
  • 3+ years of client service experience is required.
  • Residence in Ohio is required.
  • Experience in the healthcare or homecare industry is preferred.
  • Experience with SaaS platforms or operational software is preferred.
  • Experience with a partner ecosystem is preferred.
  • Proficiency in Salesforce and MS Office Suite is required.
  • Excellent verbal, written, and interpersonal communication skills are required.
  • Strong client relationship management, problem-solving, analytical, organizational, and project management skills are required.
  • Ability to manage high-pressure situations, conflict resolution, and multiple high-priority tasks in a fast-paced environment is required.

Benefits

  • Base salary range of $100,000 to $120,000, plus variable compensation.
  • Competitive health plans.
  • Paid time off.
  • Company-paid holidays.
  • 401(k) retirement program with a company match.
  • Benefits-eligible position.
  • Equal-opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Alpaca

Customer Success Manager - MENA

Alpaca 51-250 Capital Markets

Alpaca is hiring a Customer Success Manager to manage B2B partner relationships across the full customer lifecycle for its brokerage infrastructure platform supporting US securities and crypto trading apps worldwide.

Middle East Full-time Mid Level Customer Success Manager
10 hours, 50 minutes ago
SecurityScorecard

Leader Enterprise Customer Success, NA

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Leader, Enterprise Customer Success for North America to lead a team serving its largest enterprise accounts and drive retention, expansion, and customer value across the segment.

United States Full-time Lead Customer Success Manager
$200k-$220k
Cybersecurity Salesforce
10 hours, 50 minutes ago
Steer.io

Manager of Customer Success

Steer.io Internet Software & Services

Steer is hiring a Manager of Customer Success to lead a 10-person team supporting automotive repair shop customers across enterprise and scaled segments.

United States Full-time Lead Customer Success Manager
CRM
11 hours, 20 minutes ago
SecurityScorecard

Leader Enterprise Customer Success, NA

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Leader, Enterprise Customer Success for North America to lead a team serving its largest enterprise accounts and drive retention, expansion, and customer value.

United States Full-time Lead Customer Success Manager
$200k-$220k
CRM Cybersecurity Salesforce
11 hours, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers