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Implementation Strategist

2 days, 8 hours ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
E-commerce Firebase Looker Salesforce
Apply Now
Dutchie

Dutchie

Dutchie is the premier technology partner for cannabis retailers, providing a unified platform for seamless online ordering, pickup, and delivery services.

Specialty Retail
251-1K
Founded 2017
$603M raised
View All Jobs 6

Description

  • Own the onboarding and training of new dispensary customers launching on Dutchie.
  • Guide clients through configuration, best practices, and product fundamentals across the core product suite.
  • Manage white-label mobile app submissions and releases through App Store Connect and Google Play Console, including rejections and suspensions.
  • Translate complex technical concepts into clear, actionable steps for non-technical operators.
  • Manage project timelines and customer records in Salesforce.
  • Collaborate cross-functionally with Sales, Support, and CSM to address issues before they escalate.
  • Surface client feedback and trends to inform product development.

Requirements

  • 2+ years of experience in a customer-facing technical role such as SaaS implementation, POS, account management, or solutions engineering.
  • Strong communication skills with a clear, empathetic, and polished style across phone, email, and video.
  • Ability to stay organized and adaptable while managing multiple projects at different stages.
  • Comfort working in developer portals such as App Store Connect, Google Play Console, and Firebase without writing code.
  • Ability to learn new platforms and industries quickly.
  • Team-oriented mindset with the ability to own work independently.
  • AI mindset focused on automating workflows and experimenting with agentic methodologies.
  • Salesforce familiarity is a plus.
  • Cannabis industry experience or METRC/BioTrack experience is a bonus.
  • Ability to travel within the U.S.
  • Retail cannabis or dispensary operations experience.
  • PMP certification.
  • METRC or BioTrack experience.
  • Looker or BI tool familiarity.

Benefits

  • Starting salary of $55,000 - $75,000.
  • Full medical benefits including dental and vision coverage.
  • Equity packages in the form of stock options for all employees.
  • Technology allowance for hardware, software, reading materials, and more.
  • Flexible vacation and sick days.

Interested in this position?

Apply directly on the company website

Apply Now

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